DHL Engineering and Manufacturing Conference

Activity: Participating in or organising an event typesOrganising a conference, workshop, seminar or course


I delivered a workshop using the Service Transformation Game to a group of participants at the DHL Engineering and Manufacturing Conference. Players were grouped in teams representing DHL and their customers, and used the game to navigate their perceived enablers and barriers to exploring servitization together.
Period9 Oct 201711 Oct 2017
Event typeConference


  • Gamification