Andrew Farrell

2024

Using Affective Content to Promote High-Involvement Services on Social Media

Tran, H. A., Farrell, A., Evanschitzky, H., Nguyen, B. & Ackfeldt, A.-L., 1 Jun 2024, In: Journal of Business Research. 179, 13 p., 114676.

Research output: Contribution to journal › Article › peer-review

Open Access

File

2022

Research Design: Course Curriculum and Instructor Manual

Parkes, G. (Editor), Wong, S. (Editor) & Farrell, A. (Editor), 17 Oct 2022, 139 p.

Research output: Book/Report › Book

Science Commercialization: Course Curriculum and Instructor Manual

Parkes, G. (Editor), Wong, S. (Editor) & Farrell, A. (Editor), 17 Oct 2022, 110 p.

Research output: Book/Report › Edited Book

The Power of Emotional Messages: The Influence of Affective Content in Brand’s Social Media Posts on Consumer Decision Making in High-Involvement Services

Tran, H. A., Evanschitzky, H., Ludwig, S., Farrell, A., Ackfeldt, A.-L. & Nguyen, B., 22 May 2022, p. 1-10. 10 p.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Open Access

File

2019

Customer Decision Journey: A Regulatory Focus Perspective

Naz, F., Farrell, A., Schmidt, K. & Jaakkola, M., 4 Dec 2019, Australia New Zealand Marketing Academy Conference (ANZMAC).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

2016

Spontaneity and international marketing performance

Souchon, A. L., Hughes, P., Farrell, A. M., Nemkova, E. & Oliveira, J. S., 12 Sept 2016, In: International Marketing Review. 33, 5, p. 671-690 20 p.

Research output: Contribution to journal › Article › peer-review

Open Access

Stakeholder preference and stated vs. derived importance satisfaction research

Greenland, S., Combe, I. A. & Farrell, A. M., 1 Jan 2016, In: International Journal of Market Research. 58, 1, p. 35-55 21 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

Top-cited articles reflect high impact of JMTP across many disciplines, not just marketing

Farrell, A., Hair, J. F. & Polonsky, M. J., 13 Apr 2016, In: The Journal of Marketing Theory and Practice.

Research output: Contribution to journal › Article

Open Access

2015

Social control in online communities of consumption: a framework for community management

Sibai, O., de Valck, K., Farrell, A. M. & Rudd, J. M., Mar 2015, In: Psychology and Marketing. 32, 3, p. 250-264 15 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

Unique Selling Proposition

Farrell, A. M. & Lee, N., 21 Jan 2015, Wiley Encyclopedia of Management. Cooper, C. L., Lee, N. & Farrell, A. M. (eds.). Wiley, p. 563-564 2 p.

Research output: Chapter in Book/Published conference output › Entry for encyclopedia/dictionary

2014

Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources

Farrell, A., Rudd, J., de Valck, K. & Sibai, O., 31 Dec 2014, [Proceedings]. Cotte, J. & Wood, S. (eds.). p. 697-698 2 p. (North American advances in consumer research; vol. 42).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

Wiley encyclopedia of management

Cooper, C. L. (Editor), Lee, N. (Editor) & Farrell, A. (Editor), 26 Sept 2014, 3rd ed. Wiley. 6536 p.

Research output: Book/Report › Scholarly edition

2013

Measuring social identity in interfunctional research in marketing

Dewsnap, B., Farrell, A. & Micevski, M., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

Relationship fading in business-to-consumer context

Pokorska, J., Farrell, A., Evanschitzky, H. & Pillai, K., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

Student morningness-eveningness type and performance: does class timing matter?

Farrell, A., Sood, A., Dewsnap, B. & Schmitt, J., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

We want drama! The effect of online conflict on social capital in online communities of consumption

Sibai, O., Farrell, A., Rudd, J. & de Valck, K., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

What does "good" look like? A three-country examination of marketing practice

Sood, A., Rudd, J. & Farrell, A., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.). 7 p.

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

2012

Conflicts and online community social capital: the influence of conflict management practices

Sibai, O., De Valck, K., Rudd, J. & Farrell, A., Aug 2012, 7th Consumer Culture Theory (CCT) Conference. Oxford, p. 1-20 20 p.

Research output: Chapter in Book/Published conference output › Conference publication

File

The forgotten brand personality dimension

Haji, I., Evanschitzky, H., Combe, I. & Farrell, A., Dec 2012, In: [North American] Advances in Computer Research. 40, p. 442-453 12 p.

Research output: Contribution to journal › Article › peer-review

2011

Charismatic leadership as a driver of sales-marketing collaboration

Dewsnap, B., Farrell, A. & Boso, N., 2011, EMAC 2011 : 40th annual EMAC conference: the day after - inspiration, innovation, implementation. Brenčič, M. M., Dmitrović, T., Lapanja, M. & Seničar, A. (eds.).

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

Effects of retail employees' behaviours on customers' service evaluation

Jayawardhena, C. & Farrell, A., Mar 2011, In: International Journal of Retail and Distribution Management. 39, 3, p. 203-217 15 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

Themes into how consumers conceptualise negative brand personality

Haji, I., Combe, I. & Farrell, A., 2011.

Research output: Unpublished contribution to conference › Abstract

2010

Insufficient discriminant validity: a comment on Bove, Pervan, Beatty and Shiu (2009)

Farrell, A. M., Mar 2010, In: Journal of Business Research. 63, 3, p. 324-327 4 p.

Research output: Contribution to journal › Article › peer-review

File

2009

Factor analysis and discriminant validity: a brief review of some practical issues

Farrell, A. M. & Rudd, J. M., 2009, ANZMAC 2009 conference proceedings. Tojib, D. (ed.). ANZMAC

Research output: Chapter in Book/Published conference output › Conference publication

File

The relationship between transformational leadership and customer-orientated boundary-spanning behaviours: examining the role of compassion

Farrell, A., Souchon, A. L. & Durden, G. R., 2009, ANZMAC 2009 conference proceedings. Tojib, D. (ed.). ANZMAC

Research output: Chapter in Book/Published conference output › Conference publication

File

2008

The Impact of Employees’ Customer Orientation and Service Orientation Behaviours on Customers’ Service Evaluation

Jayawardhena, C., Farrell, A. & Sharma, A., 31 May 2008, Academy of Marketing Science Conference.

Research output: Chapter in Book/Published conference output › Conference publication

Open Access

File

2007

Brady et al.'s (2005) service evaluation models: A replication and extension in China

Jayawardhena, C., Farrell, A. M. & Lin, X. X., 2007, Proceedings of the Academy of Marketing 2007 Annual Conference.

Research output: Chapter in Book/Published conference output › Conference publication

File

Employer perceptions of skills gaps in retail: issues and implications for UK retailers

Hart, C., Stachow, G. B., Farrell, A. M. & Reed, G., 2007, In: International Journal of Retail and Distribution Management. 35, 4, p. 271-288 18 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

Enjoyment of the shopping experience: impact on customers’ repatronage intentions and gender influence

Hart, C., Farrell, A. M., Stachow, G., Reed, G. & Cadogan, J. W., Jul 2007, In: Service Industries Journal. 27, 5, p. 583-604 22 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

Outcomes of service encounter quality in a business-to-business context

Jayawardhena, C., Souchon, A. L., Farrell, A. M. & Glanville, K., Jul 2007, In: Industrial Marketing Management. 36, 5, p. 575-588 14 p.

Research output: Contribution to journal › Article › peer-review

File

2006

Internet banking service quality: an investigation of interrelationships between construct dimensions

Jayawardhena, C., Raman, K. & Farrell, A. M., 2006, Proceedings of the European Marketing Academy (EMAC) Conference 2006 Athens, Greece, 2006 .

Research output: Chapter in Book/Published conference output › Conference publication

2005

The impact of parenthood on consumption: the new car buying experience

Story, V. M., Davies, A. J. & Farrell, A. M., 2005.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

2003

Service acculturation: a dyadic study of managerial and employee effects upon service firm performance

Farrell, A. M. & Souchon, A. L., 2003.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File

The service leadership scale: a substantive validity test

Farrell, A. M. & Souchon, A. L., 2003.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File

2001

Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions

Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001, In: Journal of Marketing Management. 15, 5-6, p. 577-593 17 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

The effect of leadership styles on service quality delivery

Farrell, A. M., 2001, (Unpublished).

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File

The effect of leadership styles on service quality delivery

Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

2000

A model of service performance enhancement: the role of transactional and transformational leadership

Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File

Enhancing service performance through transformational and transactional leadership styles

Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File

1999

A model of transactional and transformational leadership for services personnel

Farrell, A. M., Souchon, A. L. & Durden, G. R., 1999.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File

1998

Service acculturation: how managers can influence employees' service delivery

Farrell, A. M. & Souchon, A. L., 1998.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Andrew Farrell

Research output

Search results