Photo of Andrew Farrell
    • United Kingdom

    Accepting PhD Students

    PhD projects

    Service Quality in Higher Education Market Research Practices of Organisations Electronic Service Quality

    19982019

    Research output per year

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    Research Output

    A model of service performance enhancement: the role of transactional and transformational leadership

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.

    Research output: Contribution to conferencePaper

    File

    A model of transactional and transformational leadership for services personnel

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 1999.

    Research output: Contribution to conferencePaper

    File

    Brady et al.'s (2005) service evaluation models: A replication and extension in China

    Jayawardhena, C., Farrell, A. M. & Lin, X. X., 2007, Proceedings of the Academy of Marketing 2007 Annual Conference.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    File

    Charismatic leadership as a driver of sales-marketing collaboration

    Dewsnap, B., Farrell, A. & Boso, N., 2011, EMAC 2011 : 40th annual EMAC conference: the day after - inspiration, innovation, implementation. Brenčič, M. M., Dmitrović, T., Lapanja, M. & Seničar, A. (eds.).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File

    Conflicts and online community social capital: the influence of conflict management practices

    Sibai, O., De Valck, K., Rudd, J. & Farrell, A., Aug 2012, 7th Consumer Culture Theory (CCT) Conference. Oxford, p. 1-20 20 p.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    File

    Customer Decision Journey: A Regulatory Focus Perspective

    Naz, F., Farrell, A., Schmidt, K. & Jaakkola, M., 4 Dec 2019, Australia New Zealand Marketing Academy Conference (ANZMAC).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File

    Effects of retail employees' behaviours on customers' service evaluation

    Jayawardhena, C. & Farrell, A., Mar 2011, In : International Journal of Retail and Distribution Management. 39, 3, p. 203-217 15 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Employer perceptions of skills gaps in retail: issues and implications for UK retailers

    Hart, C., Stachow, G. B., Farrell, A. M. & Reed, G., 2007, In : International Journal of Retail and Distribution Management. 35, 4, p. 271-288 18 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Enhancing service performance through transformational and transactional leadership styles

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.

    Research output: Contribution to conferencePaper

    File

    Enjoyment of the shopping experience: impact on customers’ repatronage intentions and gender influence

    Hart, C., Farrell, A. M., Stachow, G., Reed, G. & Cadogan, J. W., Jul 2007, In : Service Industries Journal. 27, 5, p. 583-604 22 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Factor analysis and discriminant validity: a brief review of some practical issues

    Farrell, A. M. & Rudd, J. M., 2009, ANZMAC 2009 conference proceedings. Tojib, D. (ed.). ANZMAC

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    File

    Insufficient discriminant validity: a comment on Bove, Pervan, Beatty and Shiu (2009)

    Farrell, A. M., Mar 2010, In : Journal of Business Research. 63, 3, p. 324-327 4 p.

    Research output: Contribution to journalArticle

    File

    Internet banking service quality: an investigation of interrelationships between construct dimensions

    Jayawardhena, C., Raman, K. & Farrell, A. M., 2006, Proceedings of the European Marketing Academy (EMAC) Conference 2006 Athens, Greece, 2006 .

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources

    Farrell, A., Rudd, J., de Valck, K. & Sibai, O., 31 Dec 2014, [Proceedings]. Cotte, J. & Wood, S. (eds.). p. 697-698 2 p. (North American advances in consumer research; vol. 42).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access

    Measuring social identity in interfunctional research in marketing

    Dewsnap, B., Farrell, A. & Micevski, M., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File

    Outcomes of service encounter quality in a business-to-business context

    Jayawardhena, C., Souchon, A. L., Farrell, A. M. & Glanville, K., Jul 2007, In : Industrial Marketing Management. 36, 5, p. 575-588 14 p.

    Research output: Contribution to journalArticle

    File

    Relationship fading in business-to-consumer context

    Pokorska, J., Farrell, A., Evanschitzky, H. & Pillai, K., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File
    File

    Service acculturation: how managers can influence employees' service delivery

    Farrell, A. M. & Souchon, A. L., 1998.

    Research output: Contribution to conferencePaper

    Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001, In : Journal of Marketing Management. 15, 5-6, p. 577-593 17 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Social control in online communities of consumption: a framework for community management

    Sibai, O., de Valck, K., Farrell, A. M. & Rudd, J. M., Mar 2015, In : Psychology and Marketing. 32, 3, p. 250-264 15 p.

    Research output: Contribution to journalSpecial issue

    File

    Spontaneity and international marketing performance

    Souchon, A. L., Hughes, P., Farrell, A. M., Nemkova, E. & Oliveira, J. S., 12 Sep 2016, In : International Marketing Review. 33, 5, p. 671-690 20 p.

    Research output: Contribution to journalArticle

    Open Access

    Stakeholder preference and stated vs. derived importance satisfaction research

    Greenland, S., Combe, I. A. & Farrell, A. M., 1 Jan 2016, In : International Journal of Market Research. 58, 1, p. 35-55 21 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Student morningness-eveningness type and performance: does class timing matter?

    Farrell, A., Sood, A., Dewsnap, B. & Schmitt, J., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File

    The effect of leadership styles on service quality delivery

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001.

    Research output: Contribution to conferencePaper

    The effect of leadership styles on service quality delivery

    Farrell, A. M., 2001, (Unpublished).

    Research output: Contribution to conferencePaper

    File

    The forgotten brand personality dimension

    Haji, I., Evanschitzky, H., Combe, I. & Farrell, A., Dec 2012, In : [North American] Advances in Computer Research. 40, p. 442-453 12 p.

    Research output: Contribution to journalArticle

    The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation

    Jayawardhena, C., Farrell, A. M. & Sharma, A., 2008.

    Research output: Contribution to conferencePaper

    The impact of parenthood on consumption: the new car buying experience

    Story, V. M., Davies, A. J. & Farrell, A. M., 2005.

    Research output: Contribution to conferencePaper

    Themes into how consumers conceptualise negative brand personality

    Haji, I., Combe, I. & Farrell, A., 2011.

    Research output: Contribution to conferenceAbstract

    The relationship between transformational leadership and customer-orientated boundary-spanning behaviours: examining the role of compassion

    Farrell, AM., Souchon, A. L. & Durden, G. R., 2009, ANZMAC 2009 conference proceedings. Tojib, D. (ed.). ANZMAC

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    File

    The service leadership scale: a substantive validity test

    Farrell, A. M. & Souchon, A. L., 2003.

    Research output: Contribution to conferencePaper

    File

    We want drama! The effect of online conflict on social capital in online communities of consumption

    Sibai, O., Farrell, A., Rudd, J. & de Valck, K., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File

    What does "good" look like? A three-country examination of marketing practice

    Sood, A., Rudd, J. & Farrell, A., 2013, EMAC 2013 : 42nd annual EMAC conference: lost in translation. Sezgin, S., Karaosmanoglu, E. & Elmadag Bas, A. B. (eds.). 7 p.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File

    Wiley encyclopedia of management

    Cooper, C. L. (ed.), Lee, N. (ed.) & Farrell, A. (ed.), 26 Sep 2014, 3rd ed. Wiley. 6536 p.

    Research output: Book/ReportScholarly edition