Andrew Farrell

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United Kingdom

Accepting PhD Students

PhD projects

Service Quality in Higher Education
Market Research Practices of Organisations
Electronic Service Quality

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13 Conference publication
11 Unpublished Conference Paper
10 Article
1 Scholarly edition
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2022
The Power of Emotional Messages: The Influence of Affective Content in Brand’s Social Media Posts on Consumer Decision Making in High-Involvement Services
Tran, H. A., Evanschitzky, H., Ludwig, S., Farrell, A., Ackfeldt, A-L. & Nguyen, B., 22 May 2022, p. 1-10. 10 p.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Open Access
File
2008
The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation
Jayawardhena, C., Farrell, A. M. & Sharma, A., 2008.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review
2005
The impact of parenthood on consumption: the new car buying experience
Story, V. M., Davies, A. J. & Farrell, A. M., 2005.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review
2003
Service acculturation: a dyadic study of managerial and employee effects upon service firm performance
Farrell, A. M. & Souchon, A. L., 2003.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
The service leadership scale: a substantive validity test
Farrell, A. M. & Souchon, A. L., 2003.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
2001

The effect of leadership styles on service quality delivery
Farrell, A. M., 2001, (Unpublished).
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
The effect of leadership styles on service quality delivery
Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review
2000
A model of service performance enhancement: the role of transactional and transformational leadership
Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
Enhancing service performance through transformational and transactional leadership styles
Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
1999
A model of transactional and transformational leadership for services personnel
Farrell, A. M., Souchon, A. L. & Durden, G. R., 1999.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
1998

Service acculturation: how managers can influence employees' service delivery
Farrell, A. M. & Souchon, A. L., 1998.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Andrew Farrell

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