Photo of Anna Ackfeldt
    • United Kingdom

    20002019

    Research output per year

    If you made any changes in Pure these will be visible here soon.

    Research Output

    2019

    The donor experience: value creation and the role of the donor in supporter-led fundraising

    Mitchell, K. & Ackfeldt, A-L., 17 Nov 2019, In : BMJ Supportive & Palliative Care. 9, Suppl 4, p. A3

    Research output: Contribution to journalConference abstract

    Open Access
    2018

    Corporate branding’s influence on front-line employee and consumer value co-creation in UK household consumer markets

    Glanfield, K., Ackfeldt, A-L. & Melewar, T. C., 25 Jan 2018, In : Journal of General Management. 43, 2, p. 63-69 7 p., 3.

    Research output: Contribution to journalArticle

    Open Access
    File

    Corporate Identity: How it is shaped in practice

    Glanfield, K., De Loo, I., Manochin, M. M. & Ackfeldt, A-L., 6 Sep 2018.

    Research output: Contribution to conferencePaper

    2016

    Internal communication and prosocial service behaviors of front-line employees: investigating mediating mechanisms

    Malhotra, N. & Ackfeldt, A-L., 1 Oct 2016, In : Journal of Business Research. 69, 10, p. 4132-4139

    Research output: Contribution to journalArticle

    Open Access
    File
    2015

    Management interventions and prosocial behaviours: understanding the mediating mechanisms

    Ackfeldt, A-L. & Malhotra, N., 5 Feb 2015, Boundary spanning elements and the marketing function in organizations: concepts and empirical studies. Sahadev, S., Purani, K. & Malhotra, N. (eds.). Cham (CH): Springer, p. 99-115 17 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

    2014

    Hedonic shopping motivations in collectivistic and individualistic consumer cultures

    Evanschitzky, H., Emrich, O., Sangtani, V., Ackfeldt, A-L., Reynolds, K. E. & Arnold, M. J., 2014, In : International Journal of Research in Marketing. 31, 3, p. 335-338 4 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Understanding key mechanism by which internal communication influences prosocial service behaviors of front-line employees

    Malhotra, N. & Ackfeldt, A-L., 31 May 2014, The 13th international research conference in service management: marketing, strategy, economics, operations & humans resources : insights on service activities. p. 13 1 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    What do students really think? Understanding postgraduate students' perception of service quality

    Klitzke, B., Chamberlain, L. & Ackfeldt, A-L., Jun 2014, Paradigm shifts and interactions: 43rd [EMAC] annual conference. Bigné, E. (ed.). Valencia (ES), p. 107 1 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2013
    Open Access

    Revisiting the role stress-commitment relationship: can managerial interventions help?

    Ackfeldt, A-L. & Malhotra, N., Mar 2013, In : European Journal of Marketing. 47, 3-4, p. 353-374 22 p.

    Research output: Contribution to journalArticle

    2012

    Can we manage the influence of role stressors on organizational commitment of front-line employees?

    Ackfeldt, A-L. & Malhotra, N., 31 Jul 2012.

    Research output: Contribution to conferenceAbstract

    Do managerial strategies influence service behaviours? Insights from a qualitative study

    Ackfeldt, A-L. & Malhotra, N., Mar 2012, Successful customer relationship management programs and technologies: issues and trends. Riyad, E. (ed.). IGI Global, p. 174-187 14 p. (Premier reference source).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

    2010
    2009

    Investigating the moderating effects of managerial interventions on the role stress-commitment relationship

    Ackfeldt, A-L., Malhotra, N. & Fay, D., 2009, (Unpublished).

    Research output: Contribution to conferencePaper

    2006

    The antecedents of prosocial service behaviours: an empirical investigation

    Ackfeldt, A-L. & Wong, V., Oct 2006, In : Service Industries Journal. 26, 7, p. 727-745 19 p.

    Research output: Contribution to journalArticle

    2005

    A study of organizational citizenship behaviors in a retail setting

    Ackfeldt, A-L. & Coote, L. V., Feb 2005, In : Journal of Business Research. 58, 2, p. 151-159 9 p.

    Research output: Contribution to journalSpecial issue

    The effect of management strategies on employee attitudes and service behaviours: an illustrative case study

    Ackfeldt, A-L. & Wong, V., 15 Nov 2005, Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management , (BAM conference).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2004

    An investigation into the antecedents of goal congruence in retail-service settings

    Coote, L. V., Price, E. & Ackfeldt, A-L., 2004, In : Journal of Services Marketing. 18, 7, p. 547-559 13 p.

    Research output: Contribution to journalArticle

    2003

    A proposed investigation into the possible antecedents of prosocial service behaviours

    Ackfeldt, A-L. & Lings, I. N., 2003, [Proceedings Australia & New Zealand Marketing Academy Conference]. p. 2220-2229 10 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2000

    An investigation into the antecedents of organisational citizenship behaviours

    Ackfeldt, A-L. & Coote, L. V., 29 Nov 2000, Proceedings of ANZMAC 2000. ANZMAC, p. 217-222 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution