Photo of Anna Ackfeldt
    • United Kingdom

    20002019

    Research output per year

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    Research Output

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    Conference contribution
    2014

    Understanding key mechanism by which internal communication influences prosocial service behaviors of front-line employees

    Malhotra, N. & Ackfeldt, A-L., 31 May 2014, The 13th international research conference in service management: marketing, strategy, economics, operations & humans resources : insights on service activities. p. 13 1 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    What do students really think? Understanding postgraduate students' perception of service quality

    Klitzke, B., Chamberlain, L. & Ackfeldt, A-L., Jun 2014, Paradigm shifts and interactions: 43rd [EMAC] annual conference. Bigné, E. (ed.). Valencia (ES), p. 107 1 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2005

    The effect of management strategies on employee attitudes and service behaviours: an illustrative case study

    Ackfeldt, A-L. & Wong, V., 15 Nov 2005, Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management , (BAM conference).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2003

    A proposed investigation into the possible antecedents of prosocial service behaviours

    Ackfeldt, A-L. & Lings, I. N., 2003, [Proceedings Australia & New Zealand Marketing Academy Conference]. p. 2220-2229 10 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2000

    An investigation into the antecedents of organisational citizenship behaviours

    Ackfeldt, A-L. & Coote, L. V., 29 Nov 2000, Proceedings of ANZMAC 2000. ANZMAC, p. 217-222 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution