Photo of Anna Ackfeldt
    • United Kingdom

    20002019

    Research output per year

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    Research Output

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    Chapter (peer-reviewed)
    2015

    Management interventions and prosocial behaviours: understanding the mediating mechanisms

    Ackfeldt, A-L. & Malhotra, N., 5 Feb 2015, Boundary spanning elements and the marketing function in organizations: concepts and empirical studies. Sahadev, S., Purani, K. & Malhotra, N. (eds.). Cham (CH): Springer, p. 99-115 17 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

    2012

    Do managerial strategies influence service behaviours? Insights from a qualitative study

    Ackfeldt, A-L. & Malhotra, N., Mar 2012, Successful customer relationship management programs and technologies: issues and trends. Riyad, E. (ed.). IGI Global, p. 174-187 14 p. (Premier reference source).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)