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Personal profile


Dr Kawaljeet Kapoor is a research fellow for Advanced Services Group at Aston Business School. Her research interests are concentrated in understanding the technical and social aspects associated with organizational change and management of an ecosystem in a manufacturing setting when moving towards service-based offerings. Her present research is focused on platform ecosystems and platforms in Servitization, aimed at understanding the role of platforms in the delivery of intermediate and advanced services. As a part of her research, she works closely with manufacturers associated with the Advanced Services Group to understand and document Servitization in practice to assess the degree to which such data supports/contradicts theoretical connotations. She also has publications in the areas of social media, social innovations, innovation adoption, and big open data, disaster management, RFID, smart transport and more - in leading peer-reviewed journals.


  • PhD, Business Management, Swansea University, Wales, UK - 2014
  • MBA, Swansea University, Wales, UK - 2010
  • BE, Industrial Engineering and Management, JSS Academy of Technical Education, Bangalore, India - 2006


  • 2018 – Present: Research Fellow, Aston University, Birmingham, UK
  • 2014 – 2017: Research Fellow, Brunel University London, UK
  • Jun 2014 – Aug 2014 – Research Assistant, Swansea University, Wales, UK
  • 2011 – 2014: Graduate Teaching Assistant, Swansea University, Wales, UK
  • 2006 – 2009: Software Engineer, Accenture Services Private Limited, Bangalore, India

Research Interests

  • Platform ecosystems in Servitization
  • Service-based offerings in manufacturing organizations
  • IoT triggered operational and organizational transformation in manufacturing companies

Funding Applications and Awards

  • July 2019 – Feb 2020; Mountney, S. (PI), Kapoor, K.,  Story, V., Qin, S., Burton, J., Ross, T. and King, M. A Digital twin Platform of the Customer Journey for Future BAXI Advanced Services; £100,000 funded by the Engineering Physical Sciences Research Council

Media Contributions

Education/Academic qualification

PhD, Swansea University

Award Date: 15 Jul 2015

MBA, Swansea University

Award Date: 1 Dec 2010

External positions

Research Assistant, Swansea University

Jun 2014Aug 2014

Research Fellow


Graduate Teaching Assistant, Swansea University


Software Engineer


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Research Output

A Platform Ecosystem View of Servitization in Manufacturing

Kapoor, K., Ziaee Bigdeli, A., Schroeder, A. & Baines, T., 1 Aug 2020, In : Academy of Management Proceedings. 2020, 1, 1 p., 20429.

Research output: Contribution to journalConference abstract

  • Group behavior in social media: Antecedents of initial trust formation

    Shareef, M. A., Kapoor, K. K., Mukerji, B., Dwivedi, R. & Dwivedi, Y. K., 1 Apr 2020, In : Computers in Human Behavior. 105, 106225.

    Research output: Contribution to journalArticle

  • Sustainable consumption from the consumer's perspective: Antecedents of solar innovation adoption

    Kapoor, K. K. & Dwivedi, Y. K., 1 Jan 2020, In : Resources, conservation and recycling. 152, 104501.

    Research output: Contribution to journalArticle

    Open Access