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Personal profile

General

Dr Kawaljeet Kapoor is a research fellow for Advanced Services Group at Aston Business School. Her research interests are concentrated in understanding the technical and social aspects associated with organizational change and management of an ecosystem in a manufacturing setting when moving towards service-based offerings. Her present research is focused on platform ecosystems and platforms in Servitization, aimed at understanding the role of platforms in the delivery of intermediate and advanced services. As a part of her research, she works closely with manufacturers associated with the Advanced Services Group to understand and document Servitization in practice to assess the degree to which such data supports/contradicts theoretical connotations. She also has publications in the areas of social media, social innovations, innovation adoption, and big open data, disaster management, RFID, smart transport and more - in leading peer-reviewed journals.

Qualifications

  • PhD, Business Management, Swansea University, Wales, UK - 2014
  • MBA, Swansea University, Wales, UK - 2010
  • BE, Industrial Engineering and Management, JSS Academy of Technical Education, Bangalore, India - 2006

Employment

  • 2018 – Present: Research Fellow, Aston University, Birmingham, UK
  • 2014 – 2017: Research Fellow, Brunel University London, UK
  • Jun 2014 – Aug 2014 – Research Assistant, Swansea University, Wales, UK
  • 2011 – 2014: Graduate Teaching Assistant, Swansea University, Wales, UK
  • 2006 – 2009: Software Engineer, Accenture Services Private Limited, Bangalore, India

Research Interests

  • Platform ecosystems in Servitization
  • Service-based offerings in manufacturing organizations
  • IoT triggered operational and organizational transformation in manufacturing companies

Funding Applications and Awards

  • July 2019 – Feb 2020; Mountney, S. (PI), Kapoor, K.,  Story, V., Qin, S., Burton, J., Ross, T. and King, M. A Digital twin Platform of the Customer Journey for Future BAXI Advanced Services; £100,000 funded by the Engineering Physical Sciences Research Council

Media Contributions

Education/Academic qualification

PhD

MBA

External positions

Research Assistant

Jun 2014Aug 2014

Research Fellow

20142017

Graduate Teaching Assistant

20112014

Software Engineer

20062009

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Innovation Engineering & Materials Science
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radio Social Sciences
citizen Social Sciences
employability Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2011 2020

Behind the Scenes of Digital Servitization: Actualizing IOT-Enabled Affordances

Naik, P., Schroeder, A., Kapoor, K., Ziaee Bigdeli, A. & Baines, T., 1 Aug 2019, In : Academy of Management Proceedings. 2019, 1, 12804.

Research output: Contribution to journalConference article

Internet of things

Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement

El-Haddadeh, R., Weerakkody, V., Osmani, M., Thakker, D. & Kapoor, K. K., 1 Apr 2019, In : Government Information Quarterly. 36, 2, p. 310-320 11 p.

Research output: Contribution to journalArticle

Open Access
public sector
citizen
Internet
Values
public service

Sustainable consumption from the consumer's perspective: Antecedents of solar innovation adoption

Kapoor, K. K. & Dwivedi, Y. K., 29 Sep 2019, In : Resources, conservation and recycling. 152, 104501.

Research output: Contribution to journalArticle

solar power
innovation
power generation
field survey
logistics

Advances in Social Media Research: Past, Present and Future

Kapoor, K. K., Tamilmani, K., Rana, N. P., Patil, P., Dwivedi, Y. K. & Nerur, S., 1 Jun 2018, In : Information Systems Frontiers. 20, 3, p. 531-558 28 p.

Research output: Contribution to journalArticle

Open Access
File
Social Media
Public administration
Websites
Marketing
Information systems

Involvement in emergency supply chain for disaster management: A cognitive dissonance perspective

Dwivedi, Y. K., Shareef, M. A., Mukerji, B., Rana, N. P. & Kapoor, K. K., 1 Jan 2018, In : International Journal of Production Research. 56, 21, p. 6758-6773 16 p.

Research output: Contribution to journalArticle

Open Access
Disasters
Supply chains
Supply chain management
Telecommunication networks
Cognitive dissonance