Photo of Luciano Batista

Luciano Batista

PhD

    Accepting PhD Students

    20042020

    Research output per year

    If you made any changes in Pure these will be visible here soon.

    Research Output

    Filter
    Chapter
    2010

    CRM Practices and Resources for the Development of Customer-Focused Multinational Organizations

    Batista, L., 30 Jun 2010, Business Information Systems: Concepts, Methodologies, Tools and Applications. IGI Global, p. 204-231 28 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    2007

    CRM Practices and Resources for the Development of Customer-Focused Multinational Organizations

    Batista, L., 31 Aug 2007, Strategic Knowledge Management in Multinational Organizations: Premier Reference Source. IGI Global, p. 227-255

    Research output: Chapter in Book/Report/Conference proceedingChapter