Luciano Batista

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2010
CRM Practices and Resources for the Development of Customer-Focused Multinational Organizations
Batista, L., 30 Jun 2010, Business Information Systems: Concepts, Methodologies, Tools and Applications. IGI Global, p. 204-231 28 p.
Research output: Chapter in Book/Published conference output › Chapter
2007
CRM Practices and Resources for the Development of Customer-Focused Multinational Organizations
Batista, L., 31 Aug 2007, Strategic Knowledge Management in Multinational Organizations: Premier Reference Source. IGI Global, p. 227-255
Research output: Chapter in Book/Published conference output › Chapter

Luciano Batista, PhD