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2019

Behind the Scenes of Digital Servitization: Actualizing IOT-Enabled Affordances

Naik, P., Schroeder, A., Kapoor, K., Ziaee Bigdeli, A. & Baines, T., 1 Aug 2019, In : Academy of Management Proceedings. 2019, 1, 12804.

Research output: Contribution to journalConference article

Internet of things

Capturing the Benefits of Industry 4.0: A Business Network Perspective

Schroeder, A., Ziaee Bigdeli, A., Galera Zarcos, C. & Baines, T. S., 15 May 2019, In : Production Planning and Control. 30, 16, p. 1305-1321 17 p.

Research output: Contribution to journalArticle

Industry
Business networks
Internet of things
Transport industry
Road transport
Service economy
External factors
Internal factors
Factors
Conceptualization

Digital servitization business models in ecosystems: A theory of the firm

Kohtamäki, M., Parida, V., Oghazi, P., Gebauer, H. & Baines, T., 1 Nov 2019, In : Journal of Business Research. 104, p. 380-392 13 p.

Research output: Contribution to journalArticle

Open Access
File
Business model
Service economy
Ecosystem
Theory of the firm
Firm boundaries
Transformation process
Service economy
Industry
Organizational change
Progression

The measurement of degree of servitization: literature review and recommendations

Calabrese, A., Levialdi Ghiron, N., Tiburzi, L., Ziaee Bigdeli, A. & Baines, T. S., 3 Oct 2019, In : Production Planning and Control. 30, 13, p. 1118-1135 18 p.

Research output: Contribution to journalArticle

Personnel
Economics
Literature review
Service economy
Employees
2018

IoT-enabled Advanced Services: exploring the IoT-artefact as a socio-technical construct

Schroeder, A., Naik, P., Ziaee Bigdeli, A. & Baines, T., 26 Jun 2018, Proceedings of the 25th EurOMA Conference.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Information systems
Systems theory
Subsystem
Multinationals
Qualitative methods

Measuring Servitization Progress and Outcome: The Case of ‘Advanced Services’

Ziaee Bigdeli, A., Baines, T. S., Schroeder, A., Brown, S., Musson, E., Shi, V. G. & Calabrese, A., 31 Jan 2018, In : Production Planning and Control.

Research output: Contribution to journalArticle

Open Access
File
Service economy
Performance measures
Service provider
Service performance
Literature review

Network positioning and risk perception in servitization: evidence from the UK road transport industry

Ziaee Bigdeli, A., Bustinza, O. F., Vendrell-Herrero, F. & Baines, T., 2018, In : International Journal of Production Research. 56, 6, p. 2169-2183

Research output: Contribution to journalArticle

Open Access
File
Risk perception
Supply chains
Industry
Managers
Road transport

Practices and tools for servitization: Managing service transition

Kohtamäki, M. (ed.), Baines, T. (ed.), Rabetino, R. (ed.) & Bigdeli, A. Z. (ed.), 10 Jul 2018, Springer International Publishing AG. 429 p.

Research output: Book/ReportBook

Service economy
Value creation
Business model
Organization theory
Resource-based view

Practices in Servitization

Kohtamäki, M., Baines, T., Rabetino, R. & Ziaee Bigdeli, A., 1 Jun 2018, Practices and Tools for Servitization. Kohtamäki, M., Baines, T., Rabetino, R. & Bigdeli, A. Z. (eds.). Springer International Publishing AG, p. 1-21

Research output: Chapter in Book/Report/Conference proceedingChapter

Service economy
Manufacturing companies

Servitization business value: An ego-network perspective

Garcia Martin, P. C., Schroeder, A., Ziaee Bigdeli, A. & Baines, T. S., 24 Jun 2018, EurOMA 2018 Conference Proceedings.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Industry
Ladders
Data acquisition
Sales
Industry
Inhibitor
Open Access
File
Stakeholders
Storytelling
Organizational transformation
Small and medium-sized enterprises
Knowledge gap

The Service Transformation Game: Snakes and Ladders to Advanced Services

Andrews, D., Baines, T. S., Ziaee Bigdeli, A., Petridis, P., Shi, V. G., Baldwin, J. S. & Ridgway, K., 2018. 10 p.

Research output: Contribution to conferencePaper

Open Access
File
Ladders
Industry
2017

Capabilities for advanced services: a multi-actor perspective

Story, V. M., Raddats, C., Burton, J., Zolkiewski, J. & Baines, T., 1 Jan 2017, In : Industrial Marketing Management. 60, p. 54-68

Research output: Contribution to journalArticle

Open Access
File
Intermediaries
Service economy
Service outsourcing
Revenue
Service innovation
Open Access
File
Service economy
Digital technology
Interdependence
Literature review

Gamification to Engage Manufacturers with Servitization

Andrews, D., Petridis, P., Baines, T. S., Ziaee Bigdeli, A., Shi, V. G., Baldwin, J. S. & Ridgway, K., 1 Sep 2017, Advances in Manufacturing Technology XXXI. Gao, J., El Souri, M. & Keates, S. (eds.). Netherlands, p. 195-200 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Application programs
Serious games

Interactively developed capabilities: evidence from dyadic servitization relationships

Raddats, C., Zolkiewski, J., Story, V. M., Burton, J., Baines, T. & Ziaee Bigdeli, A., 2017, In : International Journal of Operations and Production Management. 37, 3, p. 382-400 19 p.

Research output: Contribution to journalArticle

Open Access
File
Risk management
Service economy
Suppliers
Competitive advantage

Organisational change towards servitization: a theoretical framework

Ziaee Bigdeli, A., Baines, T., Bustinza, O. F. & Guang Shi, V., 2017, In : Competitiveness Review. 27, 1, p. 12-39 28 p.

Research output: Contribution to journalReview article

Open Access
File
Organizational change
Service economy
Theoretical framework
Literature review
Methodology

Organisational transformation towards servitization

Ziaee Bigdeli, A. & Baines, T., 31 May 2017, Proceedings of the Spring Servitization Conference: internationalisation through servitization. West, S., Gebauer, H. & Baines, T. (eds.). Birmingham (UK): Aston University, p. 267-274 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Service economy
Organizational transformation
Pathway
Organization change
Manufacturing

Proceedings of the Spring Servitization Conference: internationalisation through servitization

West, S. (ed.), Gebauer, H. (ed.) & Baines, T., May 2017, Birmingham (UK): Aston University. 337 p.

Research output: Book/ReportScholarly edition

Service implementation in manufacturing: An organisational transformation perspective

Bustinza, O. F., Vendrell-Herrero, F. & Baines, T., 1 Oct 2017, In : International Journal of Production Economics. 192, p. 1-8 8 p.

Research output: Contribution to journalArticle

Open Access
File
Service economy
Organizational transformation
Manufacturing
Industry
Business research

Servitization: revisiting the state-of-the-art and research priorities

Baines, T., Ziaee Bigdeli, A., F. Bustinza, O., Shi, V. G., Baldwin, J. & Ridgeway, K., 20 Jan 2017, In : International Journal of Operations and Production Management. 37, 2, p. 256-278 23 p.

Research output: Contribution to journalArticle

Open Access
File
Service economy
Research priorities
Organizational change
Literature review
Knowledge base

Unlock your insight: employing a gamified app to engage manufacturers with servitization

Andrews, D., Baines, T., Hall, J. & Woods, T., 5 Jul 2017, EurOMA 2017. 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Application programs
Industry

Using gamification to transform the adoption of servitization

Shi, V. G., Baines, T., Baldwin, J., Ridgway, K., Petridis, P., Ziaee Bigdeli, A., Uren, V. & Andrews, D., 1 May 2017, In : Industrial Marketing Management. 63, p. 82-91

Research output: Contribution to journalArticle

Open Access
File
Service economy
Emotion
Manufacturing firms
Transformation process
Product-service systems

Value in servitization: From dyad to network level

Garcia Martin, P. C., Schroeder, A., Ziaee Bigdeli, A. & Baines, T. S., 5 Jul 2017, EurOMA 2017 Conference Proceedings.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Communication
2016
Open Access
File
Analog to digital conversion
Industry
Profitability
Economics

Measuring the adoption of servitization in manufacturing firms

Ziaee Bigdeli, A., Baines, T., Schroeder, A., Brown, S., Musson, E., Shi, V. G. & Calabrese, A., Jul 2016.

Research output: Contribution to conferencePaper

Motivations for servitization: the impact of product complexity

Raddats, C., Baines, T., Burton, J., Story, V. M. & Zolkiewski, J., May 2016, In : International Journal of Operations and Production Management. 36, 5, p. 572-591 20 p.

Research output: Contribution to journalArticle

Open Access
Industry
Byproducts
Managers
Service economy
Product complexity
Aviation
Repair
Industry
Empirical study
2015

A Delphi study to explore the adoption of servitization in UK companies

Baines, T. & Shi, V. G., 2015, In : Production Planning and Control. 26, 14-15, p. 1171-1187 17 p.

Research output: Contribution to journalSpecial issue

Open Access
File
Industry
Service economy
Delphi study
Organizational change
Cross section

From the editor: exploring service innovation and the servitization of the manufacturing firm

Baines, T., 1 Sep 2015, In : Research Technology Management. 58, 5, p. 9-11 3 p.

Research output: Contribution to journalEditorial

Identifying (territorial) tensions in the servitization value chain

Burton, J., Story, V., Zolkiewski, J., Raddats, C., Baines, T. S. & Medway, D., May 2015, Servitization : the theory and impact: proceedings of the spring servitization conference 18 – 19 May 2015, SSC2015. Baines, T. & Harrison, D. K. (eds.). Birmingham (UK): Aston University, p. 243-250 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Service economy
Value chain
Expertise
Ownership
Strategic decisions

Servitization : the theory and impact: proceedings of the spring servitization conference 18 – 19 May 2015, SSC2015

Baines, T. (ed.) & Harrison, D. K. (ed.), May 2015, Birmingham (UK): Aston University. 312 p.

Research output: Book/ReportScholarly edition

Open Access
File

Servitization and competitive advantage: the importance of organizational structure and value chain position

F. Bustinza, O., Ziaee Bigdeli, A., Baines, T. S. & Elliot, C., 1 Sep 2015, In : Research Technology Management. 58, 5, p. 53-60 8 p.

Research output: Contribution to journalArticle

Open Access
File
Customer satisfaction
Industry
Sales
Lead
Organizational values

State of the art in business games

Petridis, P., Hadjicosta, K., Guang Shi, V., Dunwell, I., Baines, T., Bigdeli, A., F. Bustinza, O. & Uren, V., Jan 2015, In : International Journal of Serious Games. 2, 1

Research output: Contribution to journalArticle

Open Access
File
Business game
Serious games
Decision support
Efficacy
Industry