Abstract
Digitalisation is a crucial enabler of servitisation, with digital capabilities allowing
interaction, integration, and aligning of processes that create value for both manufacturers
and customers. We report of a multi case study of digital capabilities in the UK truck
manufacturing industry. The fundamental components of digital capabilities are identified as
data capturing capability, connectivity capability and analytical capability.The role of digital
capabilities as a resource is explored from the perspective of the Resource Based View
(RBV). It was found that digital capabilities enable data-in-use and in combination facilitate
value creation, offer strategic potential and sustainable competitive advantage in the
collaborative service network, through visibility of operations, information exchange and
effective management of field knowledge.
interaction, integration, and aligning of processes that create value for both manufacturers
and customers. We report of a multi case study of digital capabilities in the UK truck
manufacturing industry. The fundamental components of digital capabilities are identified as
data capturing capability, connectivity capability and analytical capability.The role of digital
capabilities as a resource is explored from the perspective of the Resource Based View
(RBV). It was found that digital capabilities enable data-in-use and in combination facilitate
value creation, offer strategic potential and sustainable competitive advantage in the
collaborative service network, through visibility of operations, information exchange and
effective management of field knowledge.
| Original language | English |
|---|---|
| Publication status | Published - 30 Jun 2020 |
| Event | EurOMA Conference 2020: Managing Operations for Impact - University of Warwick, Warwick, United Kingdom Duration: 29 Jun 2020 → 30 Jun 2020 Conference number: 27 https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/ |
Conference
| Conference | EurOMA Conference 2020 |
|---|---|
| Abbreviated title | EurOMA Conference 2020 |
| Country/Territory | United Kingdom |
| City | Warwick |
| Period | 29/06/20 → 30/06/20 |
| Internet address |