A Delphi study to explore the adoption of servitization in UK companies

Tim Baines, Victor Guang Shi

Research output: Contribution to journalSpecial issuepeer-review


This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.
Original languageEnglish
Pages (from-to)1171-1187
Number of pages17
JournalProduction Planning and Control
Issue number14-15
Early online date22 May 2015
Publication statusPublished - 2015

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 22/5/15, available online: http://www.tandfonline.com/10.1080/09537287.2015.1033490


  • delphi study
  • transformation
  • servitization


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