A gamified approach to improving customer service delivery in a train operating company

Research output: Chapter in Book/Published conference output › Conference publication

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Original language	English
Title of host publication	EurOMA 2017 Conference Proceedings
Publication status	Published - 5 Jul 2017

Copyright: EurOMA 2017 Conference Proceedings.

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@inproceedings{f200aa4b77ba4069a05bb618f6fdbef7,

title = "A gamified approach to improving customer service delivery in a train operating company",

author = "Richard Orme and Clegg, \{Benjamin T\} and A Poole and A Yeoman and Owen, \{Christopher D\} and Panagiotis Petridis and Pavel Albores",

note = "Copyright: EurOMA 2017 Conference Proceedings.",

year = "2017",

month = jul,

day = "5",

language = "English",

booktitle = "EurOMA 2017 Conference Proceedings",

}

TY - GEN

T1 - A gamified approach to improving customer service delivery in a train operating company

AU - Orme, Richard

AU - Clegg, Benjamin T

AU - Poole, A

AU - Yeoman, A

AU - Owen, Christopher D

AU - Petridis, Panagiotis

AU - Albores, Pavel

PY - 2017/7/5

Y1 - 2017/7/5

M3 - Conference publication

BT - EurOMA 2017 Conference Proceedings

ER -