A Literature-Based Exploration of Servitization in Engineer-to-Order Companies

Antonio Masi; Margherita Pero; Nizar Abdelkafi

doi:10.1007/978-3-030-85910-7_37

A Literature-Based Exploration of Servitization in Engineer-to-Order Companies

Antonio Masi^*, Margherita Pero, Nizar Abdelkafi

^*Corresponding author for this work

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Servitization allows manufacturing companies to enrich their value proposition with services. It enables them to differentiate their offers from competitors, while capitalizing more on digital technologies. Servitization practices such as maintenance services, training and advisory, or rental and leasing solutions are widespread among many sectors. In this paper, we focus on the ETO context. We explore the literature to capture how and why servitization has been adopted by ETO companies. Based on our findings, we build a theoretical framework that we partly validate through an analysis of secondary sources. We conclude the paper with possible future research directions.

Original language	English
Title of host publication	Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings
Editors	Alexandre Dolgui, Alain Bernard, David Lemoine, Gregor von Cieminski, David Romero
Publisher	Springer
Pages	354–362
Number of pages	9
ISBN (Print)	9783030859091
DOIs	https://doi.org/10.1007/978-3-030-85910-7_37
Publication status	Published - 31 Aug 2021
Event	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2021 - Nantes, France Duration: 5 Sept 2021 → 9 Sept 2021

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	633 IFIP
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2021
Country/Territory	France
City	Nantes
Period	5/09/21 → 9/09/21

Bibliographical note

Publisher Copyright:
© 2021, IFIP International Federation for Information Processing.

Keywords

Engineer to Order
Product-Service Systems
Servitization

Access to Document

10.1007/978-3-030-85910-7_37

https://inria.hal.science/hal-03806527Licence: CC BY 4.0

Cite this

Masi, A., Pero, M., & Abdelkafi, N. (2021). A Literature-Based Exploration of Servitization in Engineer-to-Order Companies. In A. Dolgui, A. Bernard, D. Lemoine, G. von Cieminski, & D. Romero (Eds.), Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings (pp. 354–362). (IFIP Advances in Information and Communication Technology; Vol. 633 IFIP). Springer. https://doi.org/10.1007/978-3-030-85910-7_37

Masi, Antonio ; Pero, Margherita ; Abdelkafi, Nizar. / A Literature-Based Exploration of Servitization in Engineer-to-Order Companies. Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings. editor / Alexandre Dolgui ; Alain Bernard ; David Lemoine ; Gregor von Cieminski ; David Romero. Springer, 2021. pp. 354–362 (IFIP Advances in Information and Communication Technology).

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title = "A Literature-Based Exploration of Servitization in Engineer-to-Order Companies",

abstract = "Servitization allows manufacturing companies to enrich their value proposition with services. It enables them to differentiate their offers from competitors, while capitalizing more on digital technologies. Servitization practices such as maintenance services, training and advisory, or rental and leasing solutions are widespread among many sectors. In this paper, we focus on the ETO context. We explore the literature to capture how and why servitization has been adopted by ETO companies. Based on our findings, we build a theoretical framework that we partly validate through an analysis of secondary sources. We conclude the paper with possible future research directions.",

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year = "2021",

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doi = "10.1007/978-3-030-85910-7_37",

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editor = "Alexandre Dolgui and Alain Bernard and David Lemoine and {von Cieminski}, Gregor and David Romero",

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Masi, A, Pero, M & Abdelkafi, N 2021, A Literature-Based Exploration of Servitization in Engineer-to-Order Companies. in A Dolgui, A Bernard, D Lemoine, G von Cieminski & D Romero (eds), Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings. IFIP Advances in Information and Communication Technology, vol. 633 IFIP, Springer, pp. 354–362, IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2021, Nantes, France, 5/09/21. https://doi.org/10.1007/978-3-030-85910-7_37

A Literature-Based Exploration of Servitization in Engineer-to-Order Companies. / Masi, Antonio; Pero, Margherita; Abdelkafi, Nizar.
Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings. ed. / Alexandre Dolgui; Alain Bernard; David Lemoine; Gregor von Cieminski; David Romero. Springer, 2021. p. 354–362 (IFIP Advances in Information and Communication Technology; Vol. 633 IFIP).

Research output: Chapter in Book/Published conference output › Conference publication

TY - GEN

T1 - A Literature-Based Exploration of Servitization in Engineer-to-Order Companies

AU - Masi, Antonio

AU - Pero, Margherita

AU - Abdelkafi, Nizar

PY - 2021/8/31

Y1 - 2021/8/31

N2 - Servitization allows manufacturing companies to enrich their value proposition with services. It enables them to differentiate their offers from competitors, while capitalizing more on digital technologies. Servitization practices such as maintenance services, training and advisory, or rental and leasing solutions are widespread among many sectors. In this paper, we focus on the ETO context. We explore the literature to capture how and why servitization has been adopted by ETO companies. Based on our findings, we build a theoretical framework that we partly validate through an analysis of secondary sources. We conclude the paper with possible future research directions.

AB - Servitization allows manufacturing companies to enrich their value proposition with services. It enables them to differentiate their offers from competitors, while capitalizing more on digital technologies. Servitization practices such as maintenance services, training and advisory, or rental and leasing solutions are widespread among many sectors. In this paper, we focus on the ETO context. We explore the literature to capture how and why servitization has been adopted by ETO companies. Based on our findings, we build a theoretical framework that we partly validate through an analysis of secondary sources. We conclude the paper with possible future research directions.

KW - Engineer to Order

KW - Product-Service Systems

KW - Servitization

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T3 - IFIP Advances in Information and Communication Technology

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EP - 362

BT - Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings

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A2 - Bernard, Alain

A2 - Lemoine, David

A2 - von Cieminski, Gregor

A2 - Romero, David

PB - Springer

T2 - IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2021

Y2 - 5 September 2021 through 9 September 2021

ER -

Masi A, Pero M, Abdelkafi N. A Literature-Based Exploration of Servitization in Engineer-to-Order Companies. In Dolgui A, Bernard A, Lemoine D, von Cieminski G, Romero D, editors, Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings. Springer. 2021. p. 354–362. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-030-85910-7_37

A Literature-Based Exploration of Servitization in Engineer-to-Order Companies

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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