A model based realisation of actor model to conceptualise an aid for complex dynamic decision-making

Effective decision-making of modern organisation requires deep understanding of various aspects of organisation such as its goals, structure, business-as-usual operational processes etc. The large size and complex structure of organisations, socio-technical characteristics, and fast business dynamics make this decision-making a challenging endeavour. The state-of-practice of decision-making that relies heavily on human experts is often reported as ineffective, imprecise and lacking in agility. This paper evaluates a set of candidate technologies and makes a case for using actor based simulation techniques as an aid for complex dynamic decision-making. The approach is justified by enumeration of basic requirements of complex dynamic decision-making and the conducting a suitability of analysis of state-of-the-art enterprise modelling techniques. The research contributes a conceptual meta-model that represents necessary aspects of organisation for complex dynamic decision-making together with a realisation in terms of a meta model that extends Actor model of computation. The proposed approach is illustrated using a real life case study from business process outsourcing industry.