A new tool for measurement of process-based performance of multispecialty tertiary care hospitals

Seetharaman Hariharan; Prasanta K. Dey; Harley S.L. Moseley; Areti Y. Kumar; Jagathi Gora

doi:10.1108/09526860410557552

A new tool for measurement of process-based performance of multispecialty tertiary care hospitals

Seetharaman Hariharan^*, Prasanta K. Dey, Harley S.L. Moseley, Areti Y. Kumar, Jagathi Gora

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

There is an increasing need of a model for the process-based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process (AHP) is utilized in this study to evolve such a model. Each step in the model was derived by group-discussions and brainstorming sessions among experienced clinicians and managers. This tool was applied to two tertiary care teaching hospitals in Barbados and India. The model enabled identification of specific areas where neither hospital performed very well, and helped to suggest recommendations to improve those areas. AHP is recommended as a valuable tool to measure the process-based performance of multispecialty tertiary care hospitals. © Emerald Group Publishing Limited.

Original language	English
Pages (from-to)	302-312
Number of pages	11
Journal	International Journal of Health Care Quality assurance
Volume	17
Issue number	6
DOIs	https://doi.org/10.1108/09526860410557552
Publication status	Published - Dec 2004

Keywords

analytical hierarchy process
Barbados
customer services quality
hospitals
India
performance measurement (quality)

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abstract = "There is an increasing need of a model for the process-based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process (AHP) is utilized in this study to evolve such a model. Each step in the model was derived by group-discussions and brainstorming sessions among experienced clinicians and managers. This tool was applied to two tertiary care teaching hospitals in Barbados and India. The model enabled identification of specific areas where neither hospital performed very well, and helped to suggest recommendations to improve those areas. AHP is recommended as a valuable tool to measure the process-based performance of multispecialty tertiary care hospitals. {\textcopyright} Emerald Group Publishing Limited.",

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A new tool for measurement of process-based performance of multispecialty tertiary care hospitals

Abstract

Keywords

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