TY - JOUR
T1 - A new tool for measurement of process-based performance of multispecialty tertiary care hospitals
AU - Hariharan, Seetharaman
AU - Dey, Prasanta K.
AU - Moseley, Harley S.L.
AU - Kumar, Areti Y.
AU - Gora, Jagathi
PY - 2004/12
Y1 - 2004/12
N2 - There is an increasing need of a model for the process-based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process (AHP) is utilized in this study to evolve such a model. Each step in the model was derived by group-discussions and brainstorming sessions among experienced clinicians and managers. This tool was applied to two tertiary care teaching hospitals in Barbados and India. The model enabled identification of specific areas where neither hospital performed very well, and helped to suggest recommendations to improve those areas. AHP is recommended as a valuable tool to measure the process-based performance of multispecialty tertiary care hospitals. © Emerald Group Publishing Limited.
AB - There is an increasing need of a model for the process-based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process (AHP) is utilized in this study to evolve such a model. Each step in the model was derived by group-discussions and brainstorming sessions among experienced clinicians and managers. This tool was applied to two tertiary care teaching hospitals in Barbados and India. The model enabled identification of specific areas where neither hospital performed very well, and helped to suggest recommendations to improve those areas. AHP is recommended as a valuable tool to measure the process-based performance of multispecialty tertiary care hospitals. © Emerald Group Publishing Limited.
KW - analytical hierarchy process
KW - Barbados
KW - customer services quality
KW - hospitals
KW - India
KW - performance measurement (quality)
UR - http://www.scopus.com/inward/record.url?scp=16544369996&partnerID=8YFLogxK
UR - http://www.emeraldinsight.com/journals.htm?articleid=841222&show=abstract
U2 - 10.1108/09526860410557552
DO - 10.1108/09526860410557552
M3 - Article
C2 - 15552385
SN - 0952-6862
VL - 17
SP - 302
EP - 312
JO - International Journal of Health Care Quality assurance
JF - International Journal of Health Care Quality assurance
IS - 6
ER -