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A review of natural language processing in contact centre automation
Shariq Shah*, Hossein Ghomeshi, Edlira Vakaj, Emmett Cooper, Shereen Fouad
*Corresponding author for this work
- Birmingham City University, Research, Innovation, Enterprise, Employability (RIEE), 15 Bartholomew Row, Birmingham, B5 5JU, UK, GRID: grid.19822.30, ISNI: 0000 0001 2180 2449
- Birmingham City University, School of Computing and Digital Technology, 15 Bartholomew Row, Birmingham, B5 5JU, UK, GRID: grid.19822.30, ISNI: 0000 0001 2180 2449
Research output: Contribution to journal › Review article › peer-review
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