A simulation based aid for complex dynamic decision making

Modern organisations are large complex systems operating in an increasingly dynamic environment and are tasked to meet its goals by adopting suitable courses of action. Deciding an appropriate course of action calls for deep understanding of various aspects of organisation such as its goals, structure, business-as-usual operational processes and business dynamics. The state-of-practice of decision-making that relies heavily on human experts is often reported as ineffective, imprecise and lacking in agility. Dissertation presented in this paper aims to develop a suitable aid that will assist decision makers to arrive at effective decision with increased rigour, precision and agility for complex dynamic decision-making activities.