A simulation of a workflow management system

Research output: Contribution to journalArticlepeer-review


Suggests that simulation of the workflow component of a computer supported co-operative work (CSCW) system has the potential to reduce the costs of system implementation, while at the same time improving the quality of the delivered system. Demonstrates the value of being able to assess the frequency and volume of workflow transactions using a case study of CSCW software developed for estate agency co-workers in which a model was produced based on a discrete-event simulation approach with implementation on a spreadsheet platform.
Original languageEnglish
Pages (from-to)256-261
Number of pages6
JournalWork Study
Issue number5
Publication statusPublished - 2003


  • decision making
  • management systems
  • simulation
  • software
  • workflow


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