A simulation of a workflow management system

Andrew Greasley

doi:10.1108/00438020310485985

A simulation of a workflow management system

Andrew Greasley

Operations & Information Management

Research output: Contribution to journal › Article › peer-review

Abstract

Suggests that simulation of the workflow component of a computer supported co-operative work (CSCW) system has the potential to reduce the costs of system implementation, while at the same time improving the quality of the delivered system. Demonstrates the value of being able to assess the frequency and volume of workflow transactions using a case study of CSCW software developed for estate agency co-workers in which a model was produced based on a discrete-event simulation approach with implementation on a spreadsheet platform.

Original language	English
Pages (from-to)	256-261
Number of pages	6
Journal	Work Study
Volume	52
Issue number	5
DOIs	https://doi.org/10.1108/00438020310485985
Publication status	Published - 2003

Keywords

decision making
management systems
simulation
software
workflow

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10.1108/00438020310485985

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KW - management systems

KW - simulation

KW - software

KW - workflow

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A simulation of a workflow management system

Abstract

Keywords

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