A stakeholder perspective on buyer-supplier conflict

Erik A. Mooi, Ruud T. Frambach

Research output: Contribution to journalArticle

Abstract

This study seeks to investigate how stakeholder power and an organization's pursuit of legitimacy influence its reaction to conflict with a supplier. We conducted an empirical study among travel agents and tour operators to test the relationship between conflict and stakeholder power and legitimacy derived from three different stakeholders. Our findings imply that power has a dual role. Whereas supplier power reduces buyer–supplier conflict, stakeholder power increases it. Moreover, this study shows that the quest to achieve greater legitimacy from the firm's competitive arena increases conflict. This study is one of the few that test stakeholder theory empirically. We demonstrate that stakeholder theory provides additional explanations above the hitherto taken dyadic approach toward understanding conflict. This study also shows that power can simultaneously reduce and increase conflict depending on which party possesses power. Greater supplier power decreases conflict, while greater stakeholder power and stakeholder-derived legitimacy increases it. Therefore, organizations have to balance their stakeholder and supplier interests.
Original languageEnglish
Pages (from-to)291-307
Number of pages17
JournalJournal of Marketing Channels
Volume16
Issue number4
DOIs
Publication statusPublished - 2009

Fingerprint

Stakeholders
Suppliers
Buyers
Legitimacy
Stakeholder theory
Empirical study
Tour operators
Travel agents
Relationship conflict

Bibliographical note

This is an electronic version of an article published in 1. Mooi, Erik A. and Frambach, Ruud T. (2009). A stakeholder perspective on buyer-supplier conflict. Journal of Marketing Channels, 16 (4), pp. 291-307. Journal of Marketing Channels is available online at http://www.informaworld.com/openurl?genre=article&issn=1046-669X&volume=16&issue=4&spage=291

Keywords

  • buyer–seller relationships
  • conflict
  • legitimacy
  • Netherlands
  • power
  • travel industry

Cite this

Mooi, Erik A. ; Frambach, Ruud T. / A stakeholder perspective on buyer-supplier conflict. In: Journal of Marketing Channels. 2009 ; Vol. 16, No. 4. pp. 291-307.
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A stakeholder perspective on buyer-supplier conflict. / Mooi, Erik A.; Frambach, Ruud T.

In: Journal of Marketing Channels, Vol. 16, No. 4, 2009, p. 291-307.

Research output: Contribution to journalArticle

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