A strategy formulation process for the delivery of technology enabled service delivery systems

Louis E. Redding, Tim Baines

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The Product Service Systems, servitization, and Service Science literature continues to grow as organisations seek to protect and improve their competitive position. The potential of technology applications to deliver service delivery systems facilitated by the ability to make real time decisions based
upon ‘in the field’ performance is also significant. Research identifies four key questions to be addressed. Namely: how far along the servitization continuum should the organisation go in a single strategic step? Does the organisation have the structure and infrastructure to support this transition? What level of condition monitoring should it employ? Is the product positioned correctly in the value chain to adopt condition monitoring technology? Strategy consists of three dimensions, namely content, context, and process. The literature relating to PSS, servitization, and strategy all discuss the concepts relative to content and context but none offer a process to deliver an aligned strategy to deliver a service delivery system enabled by condition based management. This paper presents a tested iterative strategy formulation methodology which is the result of a structured development programme.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy Baines, Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages127-138
Number of pages12
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013

Conference

ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
CountryUnited Kingdom
CityBirmingham
Period20/05/1321/05/13
OtherServitization in the multi-organisation enterprise

Fingerprint

Strategy formulation
Service economy
Service delivery systems
Condition monitoring
Value chain
Service science
Methodology
Product-service systems

Bibliographical note

© Aston Business School

Fundeing: Engineering and Physical Sciences Research Council (EPSRC)

Keywords

  • service delivery system
  • servitization
  • strategy
  • condition based maintenance

Cite this

Redding, L. E., & Baines, T. (2013). A strategy formulation process for the delivery of technology enabled service delivery systems. In T. Baines, B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (pp. 127-138). Birmingham (UK): Aston University.
Redding, Louis E. ; Baines, Tim. / A strategy formulation process for the delivery of technology enabled service delivery systems. Proceedings of the Spring Servitization Conference 2013 . editor / Timothy Baines ; Ben Clegg ; David Harrison. Birmingham (UK) : Aston University, 2013. pp. 127-138
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Redding, LE & Baines, T 2013, A strategy formulation process for the delivery of technology enabled service delivery systems. in T Baines, B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013 . Aston University, Birmingham (UK), pp. 127-138, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13.

A strategy formulation process for the delivery of technology enabled service delivery systems. / Redding, Louis E.; Baines, Tim.

Proceedings of the Spring Servitization Conference 2013 . ed. / Timothy Baines; Ben Clegg; David Harrison. Birmingham (UK) : Aston University, 2013. p. 127-138.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Redding LE, Baines T. A strategy formulation process for the delivery of technology enabled service delivery systems. In Baines T, Clegg B, Harrison D, editors, Proceedings of the Spring Servitization Conference 2013 . Birmingham (UK): Aston University. 2013. p. 127-138