A strategy formulation process for the delivery of technology enabled service delivery systems

Louis E. Redding; Tim Baines

A strategy formulation process for the delivery of technology enabled service delivery systems

Louis E. Redding, Tim Baines

Cranfield University

Research output: Chapter in Book/Published conference output › Conference publication

243 Downloads (Pure)

Abstract

The Product Service Systems, servitization, and Service Science literature continues to grow as organisations seek to protect and improve their competitive position. The potential of technology applications to deliver service delivery systems facilitated by the ability to make real time decisions based
upon ‘in the field’ performance is also significant. Research identifies four key questions to be addressed. Namely: how far along the servitization continuum should the organisation go in a single strategic step? Does the organisation have the structure and infrastructure to support this transition? What level of condition monitoring should it employ? Is the product positioned correctly in the value chain to adopt condition monitoring technology? Strategy consists of three dimensions, namely content, context, and process. The literature relating to PSS, servitization, and strategy all discuss the concepts relative to content and context but none offer a process to deliver an aligned strategy to deliver a service delivery system enabled by condition based management. This paper presents a tested iterative strategy formulation methodology which is the result of a structured development programme.

Original language	English
Title of host publication	Proceedings of the Spring Servitization Conference 2013
Editors	Timothy Baines, Ben Clegg, David Harrison
Place of Publication	Birmingham (UK)
Publisher	Aston University
Pages	127-138
Number of pages	12
ISBN (Electronic)	978-1-9058-9998-6
Publication status	Published - 2013
Event	Spring Servitization Conference 2013 - Birmingham, United Kingdom Duration: 20 May 2013 → 21 May 2013

Conference

Conference	Spring Servitization Conference 2013
Abbreviated title	SSC 2013
Country/Territory	United Kingdom
City	Birmingham
Period	20/05/13 → 21/05/13
Other	Servitization in the multi-organisation enterprise

Bibliographical note

© Aston Business School

Fundeing: Engineering and Physical Sciences Research Council (EPSRC)

Keywords

service delivery system
servitization
strategy
condition based maintenance

Access to Document

Process for the delivery of technology enabled service delivery systems
© Aston Business School
Final published version, 1.31 MB

https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

6 Conference publication
1 Edited Book

Leadership in high-value services for manufacturers: people and the delivery of advanced services
Baines, T. & Lightfoot, H., 20 May 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 62-69 8 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices
Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 70-73 4 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration
Lightfoot, H. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T. S., Clegg, B. & , D. H. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 56-61 6 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File

Cite this

Redding, L. E., & Baines, T. (2013). A strategy formulation process for the delivery of technology enabled service delivery systems. In T. Baines, B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (pp. 127-138). Aston University. https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

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title = "A strategy formulation process for the delivery of technology enabled service delivery systems",

abstract = "The Product Service Systems, servitization, and Service Science literature continues to grow as organisations seek to protect and improve their competitive position. The potential of technology applications to deliver service delivery systems facilitated by the ability to make real time decisions basedupon {\textquoteleft}in the field{\textquoteright} performance is also significant. Research identifies four key questions to be addressed. Namely: how far along the servitization continuum should the organisation go in a single strategic step? Does the organisation have the structure and infrastructure to support this transition? What level of condition monitoring should it employ? Is the product positioned correctly in the value chain to adopt condition monitoring technology? Strategy consists of three dimensions, namely content, context, and process. The literature relating to PSS, servitization, and strategy all discuss the concepts relative to content and context but none offer a process to deliver an aligned strategy to deliver a service delivery system enabled by condition based management. This paper presents a tested iterative strategy formulation methodology which is the result of a structured development programme.",

keywords = "service delivery system, servitization, strategy, condition based maintenance",

author = "Redding, {Louis E.} and Tim Baines",

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Redding, LE & Baines, T 2013, A strategy formulation process for the delivery of technology enabled service delivery systems. in T Baines, B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013 . Aston University, Birmingham (UK), pp. 127-138, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13. <https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html>

A strategy formulation process for the delivery of technology enabled service delivery systems. / Redding, Louis E.; Baines, Tim.
Proceedings of the Spring Servitization Conference 2013 . ed. / Timothy Baines; Ben Clegg; David Harrison. Birmingham (UK): Aston University, 2013. p. 127-138.

Research output: Chapter in Book/Published conference output › Conference publication

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T1 - A strategy formulation process for the delivery of technology enabled service delivery systems

AU - Redding, Louis E.

AU - Baines, Tim

N1 - © Aston Business School Fundeing: Engineering and Physical Sciences Research Council (EPSRC)

PY - 2013

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N2 - The Product Service Systems, servitization, and Service Science literature continues to grow as organisations seek to protect and improve their competitive position. The potential of technology applications to deliver service delivery systems facilitated by the ability to make real time decisions basedupon ‘in the field’ performance is also significant. Research identifies four key questions to be addressed. Namely: how far along the servitization continuum should the organisation go in a single strategic step? Does the organisation have the structure and infrastructure to support this transition? What level of condition monitoring should it employ? Is the product positioned correctly in the value chain to adopt condition monitoring technology? Strategy consists of three dimensions, namely content, context, and process. The literature relating to PSS, servitization, and strategy all discuss the concepts relative to content and context but none offer a process to deliver an aligned strategy to deliver a service delivery system enabled by condition based management. This paper presents a tested iterative strategy formulation methodology which is the result of a structured development programme.

AB - The Product Service Systems, servitization, and Service Science literature continues to grow as organisations seek to protect and improve their competitive position. The potential of technology applications to deliver service delivery systems facilitated by the ability to make real time decisions basedupon ‘in the field’ performance is also significant. Research identifies four key questions to be addressed. Namely: how far along the servitization continuum should the organisation go in a single strategic step? Does the organisation have the structure and infrastructure to support this transition? What level of condition monitoring should it employ? Is the product positioned correctly in the value chain to adopt condition monitoring technology? Strategy consists of three dimensions, namely content, context, and process. The literature relating to PSS, servitization, and strategy all discuss the concepts relative to content and context but none offer a process to deliver an aligned strategy to deliver a service delivery system enabled by condition based management. This paper presents a tested iterative strategy formulation methodology which is the result of a structured development programme.

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ER -

A strategy formulation process for the delivery of technology enabled service delivery systems

Abstract

Conference

Bibliographical note

Keywords

Access to Document

Fingerprint

Research output

Leadership in high-value services for manufacturers: people and the delivery of advanced services

Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices

Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration

Cite this