TY - GEN
T1 - A value-oriented model for managing service supply chains
AU - He, T.
AU - Ho, W.
AU - Xu, X.F.
PY - 2010
Y1 - 2010
N2 - Service supply chain (SSC) has attracted more and more attention from academia and industry. Although there exists extensive product-based supply chain management models and methods, they are not applicable to the SSC as the differences between service and product. Besides, the existing supply chain management models and methods possess some common deficiencies. Because of the above reasons, this paper develops a novel value-oriented model for the management of SSC using the modeling methods of E3-value and Use Case Maps (UCMs). This model can not only resolve the problems of applicability and effectiveness of the existing supply chain management models and methods, but also answer the questions of ‘why the management model is this?’ and ‘how to quantify the potential profitability of the supply chains?’. Meanwhile, the service business processes of SSC system can be established using its logic procedure. In addition, the model can also determine the value and benefits distribution of the entire service value chain and optimize the operations management performance of the service supply.
AB - Service supply chain (SSC) has attracted more and more attention from academia and industry. Although there exists extensive product-based supply chain management models and methods, they are not applicable to the SSC as the differences between service and product. Besides, the existing supply chain management models and methods possess some common deficiencies. Because of the above reasons, this paper develops a novel value-oriented model for the management of SSC using the modeling methods of E3-value and Use Case Maps (UCMs). This model can not only resolve the problems of applicability and effectiveness of the existing supply chain management models and methods, but also answer the questions of ‘why the management model is this?’ and ‘how to quantify the potential profitability of the supply chains?’. Meanwhile, the service business processes of SSC system can be established using its logic procedure. In addition, the model can also determine the value and benefits distribution of the entire service value chain and optimize the operations management performance of the service supply.
UR - http://www.scopus.com/inward/record.url?scp=78751682407&partnerID=8YFLogxK
UR - http://ieeexplore.ieee.org/document/5674452/
U2 - 10.1109/IEEM.2010.5674452
DO - 10.1109/IEEM.2010.5674452
M3 - Conference publication
SN - 978-1-4244-8503-1
T3 - IEEE Conference Publications
SP - 193
EP - 197
BT - IEEM2010: the IEEE International Conference on Industrial Engineering and Engineering Management
PB - IEEE
T2 - IEEE International Conference on Industrial Engineering and Engineering Management
Y2 - 7 December 2010 through 10 December 2010
ER -