A value-oriented model for managing service supply chains

T. He, W. Ho, X.F. Xu

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

Service supply chain (SSC) has attracted more and more attention from academia and industry. Although there exists extensive product-based supply chain management models and methods, they are not applicable to the SSC as the differences between service and product. Besides, the existing supply chain management models and methods possess some common deficiencies. Because of the above reasons, this paper develops a novel value-oriented model for the management of SSC using the modeling methods of E3-value and Use Case Maps (UCMs). This model can not only resolve the problems of applicability and effectiveness of the existing supply chain management models and methods, but also answer the questions of ‘why the management model is this?’ and ‘how to quantify the potential profitability of the supply chains?’. Meanwhile, the service business processes of SSC system can be established using its logic procedure. In addition, the model can also determine the value and benefits distribution of the entire service value chain and optimize the operations management performance of the service supply.
Original languageEnglish
Title of host publicationIEEM2010: the IEEE International Conference on Industrial Engineering and Engineering Management
PublisherIEEE
Pages193-197
Number of pages5
ISBN (Print)978-1-4244-8503-1
DOIs
Publication statusPublished - 2010
EventIEEE International Conference on Industrial Engineering and Engineering Management - Macao, China
Duration: 7 Dec 201010 Dec 2010

Publication series

NameIEEE Conference Publications
PublisherIEEE
ISSN (Print)2157-362X

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management
Abbreviated titleIEEM2010
CountryChina
CityMacao
Period7/12/1010/12/10

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  • Research Output

    • 1 Conference publication

    Knowledge sources, innovative activity and the performance of UK new technology based firms

    Ganotakis, P. & Love, J., 2010, IEEM2010: the IEEE International Conference on Industrial Engineering and Engineering Management. IEEE, p. 119-126 8 p. (IEEE Conference Publications).

    Research output: Chapter in Book/Report/Conference proceedingConference publication

  • Cite this

    He, T., Ho, W., & Xu, X. F. (2010). A value-oriented model for managing service supply chains. In IEEM2010: the IEEE International Conference on Industrial Engineering and Engineering Management (pp. 193-197). (IEEE Conference Publications). IEEE. https://doi.org/10.1109/IEEM.2010.5674452