Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information

Ben Clegg; Richard Orme; Chris Owen; Pavel Albores; Lucy Rackliff

Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information

Ben Clegg, Richard Orme, Chris Owen, Pavel Albores, Lucy Rackliff

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

This paper reports on an action research project based in the UK rail industry; it used a novel type of Soft Systems Methodology (known as PrOH Modelling) to facilitate change in a major Train Operating Company (TOC). The project looked at a number of different disruptive incidents to compare and contrast practice via the Mitigate, Prevent, React and Recover (MPRR) Framework. One incident is detailed in depth.
The paper also looks at the general process of conducting action research. This work will be of interest for researchers in the rail sector and for those conducting operations action research projects.

Original language	English
Title of host publication	Proceeding of the 2016 EurOMA Annual Coference
Publication status	Published - Jun 2016
Event	23rd EurOMA Conference - Norwegian University of Science and Technology (NTNU), Trøndelag, Norway Duration: 17 Jun 2016 → 22 Jun 2016

Conference

Conference	23rd EurOMA Conference
Abbreviated title	EurOMA 2016
Country/Territory	Norway
City	Trøndelag
Period	17/06/16 → 22/06/16

Bibliographical note

-

Keywords

operations improvement
action research
systems thinking

Cite this

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title = "Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information",

abstract = "This paper reports on an action research project based in the UK rail industry; it used a novel type of Soft Systems Methodology (known as PrOH Modelling) to facilitate change in a major Train Operating Company (TOC). The project looked at a number of different disruptive incidents to compare and contrast practice via the Mitigate, Prevent, React and Recover (MPRR) Framework. One incident is detailed in depth.The paper also looks at the general process of conducting action research. This work will be of interest for researchers in the rail sector and for those conducting operations action research projects.",

keywords = "operations improvement, action research, systems thinking",

author = "Ben Clegg and Richard Orme and Chris Owen and Pavel Albores and Lucy Rackliff",

note = "-; 23rd EurOMA Conference, EurOMA 2016 ; Conference date: 17-06-2016 Through 22-06-2016",

year = "2016",

month = jun,

language = "English",

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T1 - Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information

AU - Clegg, Ben

AU - Orme, Richard

AU - Owen, Chris

AU - Albores, Pavel

AU - Rackliff, Lucy

N1 - -

PY - 2016/6

Y1 - 2016/6

N2 - This paper reports on an action research project based in the UK rail industry; it used a novel type of Soft Systems Methodology (known as PrOH Modelling) to facilitate change in a major Train Operating Company (TOC). The project looked at a number of different disruptive incidents to compare and contrast practice via the Mitigate, Prevent, React and Recover (MPRR) Framework. One incident is detailed in depth.The paper also looks at the general process of conducting action research. This work will be of interest for researchers in the rail sector and for those conducting operations action research projects.

AB - This paper reports on an action research project based in the UK rail industry; it used a novel type of Soft Systems Methodology (known as PrOH Modelling) to facilitate change in a major Train Operating Company (TOC). The project looked at a number of different disruptive incidents to compare and contrast practice via the Mitigate, Prevent, React and Recover (MPRR) Framework. One incident is detailed in depth.The paper also looks at the general process of conducting action research. This work will be of interest for researchers in the rail sector and for those conducting operations action research projects.

KW - operations improvement

KW - action research

KW - systems thinking

M3 - Conference publication

BT - Proceeding of the 2016 EurOMA Annual Coference

T2 - 23rd EurOMA Conference

Y2 - 17 June 2016 through 22 June 2016

ER -

Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information

Abstract

Conference

Bibliographical note

Keywords

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Cite this