Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

This paper reports on an action research project based in the UK rail industry; it used a novel type of Soft Systems Methodology (known as PrOH Modelling) to facilitate change in a major Train Operating Company (TOC). The project looked at a number of different disruptive incidents to compare and contrast practice via the Mitigate, Prevent, React and Recover (MPRR) Framework. One incident is detailed in depth.
The paper also looks at the general process of conducting action research. This work will be of interest for researchers in the rail sector and for those conducting operations action research projects.
Original languageEnglish
Title of host publicationProceeding of the 2016 EurOMA Annual Coference
Publication statusPublished - Jun 2016
Event23rd EurOMA Conference - Norwegian University of Science and Technology (NTNU), Trøndelag, Norway
Duration: 17 Jun 201622 Jun 2016

Conference

Conference23rd EurOMA Conference
Abbreviated titleEurOMA 2016
CountryNorway
CityTrøndelag
Period17/06/1622/06/16

Bibliographical note

-

Keywords

  • operations improvement
  • action research
  • systems thinking

Fingerprint Dive into the research topics of 'Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information'. Together they form a unique fingerprint.

Cite this