An investigation into the antecedents of goal congruence in retail-service settings

Leonard V. Coote, Evan Price, Anna-Lena Ackfeldt

Research output: Contribution to journalArticle

Abstract

The authors report the results of two studies that model the antecedents of goal congruence in retail-service settings. They draw the antecedents from extant research and propose that goal congruence is related to employees' perceptions of morale, leadership support, fairness in reward allocation, and empowerment. They hypothesize and test direct and indirect relationships between these constructs and goal congruence. Results of structural equations modeling suggest an important mediating role for morale and interesting areas of variation across retail and service settings.
Original languageEnglish
Pages (from-to)547-559
Number of pages13
JournalJournal of Services Marketing
Volume18
Issue number7
DOIs
Publication statusPublished - 2004

Keywords

  • retail service industries
  • employees
  • perception

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