TY - JOUR
T1 - Analysing the performance of emergency department by simulation
T2 - The case of Sirjan Hospital
AU - Sepehri, Zahra
AU - Arabzad, S. Mohammad
AU - Sajadi, Seyed Mojtaba
PY - 2015/3/6
Y1 - 2015/3/6
N2 - Receiving care services to have a healthy society is one of the fundamental needs of human beings. Emergency departments are kinds of institutions that have the responsibility to offer professional services and medical emergency to the patients. Many simulation studies available in hospitals and at first in the emergency departments have been performed to increase the productivity. This survey attempts to reduce patients waiting times and improve the care quality. The study population included all patients referred to emergency department in a public hospital. All necessary data were gathered interviewing the staff and through registering the observations. Simulation model was designed using Arena software. The results have shown that the most waiting time was related to reception and triage sections. The simulation and testing two scenarios led to add two nurses, one triage nurse and also a reception employee intending to decrease the waiting time and patient stay.
AB - Receiving care services to have a healthy society is one of the fundamental needs of human beings. Emergency departments are kinds of institutions that have the responsibility to offer professional services and medical emergency to the patients. Many simulation studies available in hospitals and at first in the emergency departments have been performed to increase the productivity. This survey attempts to reduce patients waiting times and improve the care quality. The study population included all patients referred to emergency department in a public hospital. All necessary data were gathered interviewing the staff and through registering the observations. Simulation model was designed using Arena software. The results have shown that the most waiting time was related to reception and triage sections. The simulation and testing two scenarios led to add two nurses, one triage nurse and also a reception employee intending to decrease the waiting time and patient stay.
KW - ARENA
KW - Emergency department
KW - Hospital
KW - Simulation
KW - Triage priority
UR - http://www.scopus.com/inward/record.url?scp=84924345700&partnerID=8YFLogxK
UR - https://www.inderscienceonline.com/doi/abs/10.1504/IJSOM.2015.067769
U2 - 10.1504/IJSOM.2015.067769
DO - 10.1504/IJSOM.2015.067769
M3 - Review article
AN - SCOPUS:84924345700
SN - 1744-2370
VL - 20
SP - 289
EP - 301
JO - International Journal of Services and Operations Management
JF - International Journal of Services and Operations Management
IS - 3
ER -