Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers

Avinandan Mukherjee, Neeru Malhotra

Research output: Chapter in Book/Report/Conference proceedingConference publication

Original languageEnglish
Title of host publicationAMA Winter Educators' Conference Proceedings
Subtitle of host publication2005
PublisherAmerican Marketing Association
Pages15
Volume16
Publication statusPublished - Jan 2005
Event2005 AMA Winter Marketing Educators' Conference - Texas, United States
Duration: 11 Feb 200514 Feb 2005

Conference

Conference2005 AMA Winter Marketing Educators' Conference
CountryUnited States
CityTexas
Period11/02/0514/02/05

Cite this

Mukherjee, A., & Malhotra, N. (2005). Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers. In AMA Winter Educators' Conference Proceedings: 2005 (Vol. 16, pp. 15). American Marketing Association.