Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

Business & Economics

• Consumer Evaluation 100%
• Internet Technology 94%
• Technology-based Self-service 92%
• Service Evaluation 75%
• Quality of Service 72%
• Perceived Service Quality 67%
• Service Quality 66%
• Perceived Risk 56%
• Service Delivery 54%
• Interaction 46%
• Labour Costs 43%
• Customer Perceived Value 36%
• Perceived Control 36%
• Quality Evaluation 33%
• Quality Perception 33%
• Internet Banking 33%
• Enjoyment 31%
• Predictors 30%
• Technology Acceptance Model 29%
• Perceived Value 28%
• Service Firms 28%
• Evaluation Model 28%
• Testing 23%

Engineering & Materials Science

• Quality of service 66%
• Internet 57%
• Banking 32%
• Personnel 21%
• Testing 14%
• Costs 10%