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Antecedents and Outcomes of Emotional Labour in Hospitality and Tourism: A Meta-Analysis
Shi Xu
*
,
Zheng Cao
, Yuanyuan Huo
*
Corresponding author for this work
Aston Business School
Centre for Business Prosperity
Research output
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Article
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peer-review
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Business & Economics
Analytical Methods
18%
Correlation Matrix
19%
Customer Orientation
17%
Emotional Intelligence
22%
Emotional Labour
100%
Hospitality Management
21%
Meta-analysis
65%
Modeling Method
18%
Psychometrics
17%
Social Support
18%
Structural Equation Modeling
11%
Theoretical Framework
12%
Tourism and Hospitality
74%
Tourism Management
19%
Earth & Environmental Sciences
analytical method
14%
labor
61%
matrix
9%
meta-analysis
71%
method
3%
modeling
6%
tourism
58%
tourism management
24%
Social Sciences
customer
14%
customer ties
26%
emotional intelligence
17%
labor
45%
literature
6%
management
7%
personality
11%
psychometrics
13%
social support
13%
Tourism
54%
Engineering & Materials Science
Display devices
12%
Emotional intelligence
26%
Latent Class Analysis
20%
Personnel
49%
Tourism
77%