@inbook{0afe98eab97540f9b8a6f2c41b616b99,
title = "Antecedents of Client Loyalty in the Construction Professional Services Sector: A Qualitative Study",
abstract = "While a limited amount of research has focused on client loyalty in wider professional services, none has been carried out specifically in respect to construction professional services (CPS). A review of the wider professional service literature identified a number of key candidate loyalty antecedents. Thematic analysis was undertaken on semi-structured interview data obtained from 20 client and CPS supplier participants operating in the West Midlands (UK). The results were used to refine a literature-derived model of CPS client loyalty. Several modifications were made to themes and sub-themes in the light of empirical data. The results obtained will form the basis for a future quantitative phase of research which will determine the extent to which the findings of this qualitative research generalise to the wider population.",
keywords = "Construction professional service firm, CPS, Loyalty",
author = "Nick Williams and Paul Hampton and Nii Ankrah and Ezekiel Chinyio",
year = "2021",
doi = "10.1007/978-3-030-48465-1_5",
language = "English",
isbn = "978-3-030-48464-4",
series = "Advances in Science, Technology and Innovation",
pages = "27--32",
editor = "S.M. Ahmed and P. Hampton and S. Azhar and Saul, {A. D.}",
booktitle = "Advances in Science, Technology and Innovation",
}