@inproceedings{f8ee53de485446df997c63e5a32de211,
title = "Antecedents of client loyalty in the construction professional services sector: A qualitative study",
abstract = "While a limited amount of research has focused on client loyalty in wider professional services, none has been carried out specifically in respect to construction professional services (CPS). A review of the wider professional service literature identified a number of key candidate loyalty antecedents. Thematic analysis was undertaken on semi-structured interview data obtained from twenty client and CPS supplier participants operating in the West Midlands (UK). The results were used to refine a literature-derived model of CPS client loyalty. Several modifications were made to themes and sub-themes in light of empirical data. The results obtained will form the basis for a future quantitative phase of research which will determine the extent to which the findings of this qualitative research generalise to the wider population.",
keywords = "Construction professional service firm, Cps, Loyalty",
author = "Nick Williams and Paul Hampton and Nii Ankrah and Ezekiel Chinyio",
year = "2019",
language = "English",
series = "International Conference on Construction in the 21st Century",
booktitle = "11th International Conference on Construction in the 21st Century, CITC 2019",
note = "11th International Conference on Construction in the 21st Century, CITC 2019 ; Conference date: 09-09-2019 Through 11-09-2019",
}