Aplicação de Sistemas CRM no Governo: análise de uma instituição pública Britânica

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 2006
Event	3rd International Conference on Information Systems and Technology Management - University of Sao Paulo, Sao Paulo, Brazil Duration: 1 Jun 2006 → …

Conference	3rd International Conference on Information Systems and Technology Management
Country/Territory	Brazil
City	Sao Paulo
Period	1/06/06 → …

Keywords

@conference{fe98888244e9444a80766d310c183c09,

title = "Aplica{\c c}{\~a}o de Sistemas CRM no Governo: an{\'a}lise de uma institui{\c c}{\~a}o p{\'u}blica Brit{\^a}nica",

keywords = "CRM, public sector management, customer-focused organisations, information systems",

author = "Luciano Batista",

year = "2006",

language = "English",

note = "3rd International Conference on Information Systems and Technology Management ; Conference date: 01-06-2006",

}

TY - CONF

T1 - Aplicação de Sistemas CRM no Governo: análise de uma instituição pública Britânica

AU - Batista, Luciano

PY - 2006

Y1 - 2006

KW - CRM

KW - public sector management

KW - customer-focused organisations

KW - information systems

M3 - Unpublished Conference Paper

T2 - 3rd International Conference on Information Systems and Technology Management

Y2 - 1 June 2006

ER -