Barriers to process visibility within European SMEs relationships

C. Love, M. Leseure, D.J. Bennett

Research output: Chapter in Book/Published conference outputConference publication


Process visibility is a key feature of much operations theory, particularly that of Japanese origin. However, despite its apparent importance very little research has been conducted into the methods by which process visibility can be identified, measured and improved. Process visibility is a generic term to describe the activities, tools, and techniques through which a micro or macro understanding of operations processes can be gained. This paper firstly reviews the available literature, and presents the key elements of process visibility. These components are then analysed with reference to two case studies from European SMEs followed by a discussion, scope for further research is then outlined.
Original languageEnglish
Title of host publicationDecision for economic development : improving management for a better world
Subtitle of host publicationProceedings of 8th international conference of the Decision Sciences Institute
EditorsMarc Sachon, Jaume Ribera
Number of pages9
Publication statusPublished - Jul 2005
Event8th international conference of Decision Sciences Institute - Barcelona, Spain
Duration: 3 Jul 20056 Jul 2005


Conference8th international conference of Decision Sciences Institute


  • process visibility; transparency; process design


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