Abstract
Process visibility is a key feature of much operations theory, particularly that of Japanese origin. However, despite its apparent importance very little research has been conducted into the methods by which process visibility can be identified, measured and improved. Process visibility is a generic term to describe the activities, tools, and techniques through which a micro or macro understanding of operations processes can be gained. This paper firstly reviews the available literature, and presents the key elements of process visibility. These components are then analysed with reference to two case studies from European SMEs followed by a discussion, scope for further research is then outlined.
Original language | English |
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Title of host publication | Decision for economic development : improving management for a better world |
Subtitle of host publication | Proceedings of 8th international conference of the Decision Sciences Institute |
Editors | Marc Sachon, Jaume Ribera |
Pages | 920-928 |
Number of pages | 9 |
Publication status | Published - Jul 2005 |
Event | 8th international conference of Decision Sciences Institute - Barcelona, Spain Duration: 3 Jul 2005 → 6 Jul 2005 |
Conference
Conference | 8th international conference of Decision Sciences Institute |
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Country/Territory | Spain |
City | Barcelona |
Period | 3/07/05 → 6/07/05 |
Keywords
- process visibility; transparency; process design