Boundary spanners' identification, intergroup contact and effective intergroup relations

Andreas W. Richter; Michael A. West; Rolf van Dick; Jeremy F. Dawson

doi:10.5465/amj.2006.23478720

Boundary spanners' identification, intergroup contact and effective intergroup relations

Andreas W. Richter, Michael A. West, Rolf van Dick, Jeremy F. Dawson

Research output: Contribution to journal › Article › peer-review

Abstract

We examined the relationship between group boundary spanners’ work group identification and effective (i.e., harmonious and productive) intergroup relations in 53 work groups in five health care organizations. The data suggest this relationship was moderated by boundary spanners’ levels of organizational identification, thus supporting a dual identity model. Limited support was found for the moderating effect of intergroup contact. Finally, if boundary spanners displayed frequent intergroup contact and identified highly with their organization, group identification was most strongly related to effective intergroup relations.

Original language	English
Pages (from-to)	1252-1269
Number of pages	18
Journal	Academy of Management Journal
Volume	49
Issue number	6
DOIs	https://doi.org/10.5465/amj.2006.23478720
Publication status	Published - 1 Dec 2006

Keywords

group boundary spanners’ work group
intergroup relations
health care organizations
boundary spanners’ levels
organizational identification
dual identity model
intergroup contact
group identification

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10.5465/amj.2006.23478720

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title = "Boundary spanners' identification, intergroup contact and effective intergroup relations",

abstract = "We examined the relationship between group boundary spanners{\textquoteright} work group identification and effective (i.e., harmonious and productive) intergroup relations in 53 work groups in five health care organizations. The data suggest this relationship was moderated by boundary spanners{\textquoteright} levels of organizational identification, thus supporting a dual identity model. Limited support was found for the moderating effect of intergroup contact. Finally, if boundary spanners displayed frequent intergroup contact and identified highly with their organization, group identification was most strongly related to effective intergroup relations.",

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KW - intergroup relations

KW - health care organizations

KW - boundary spanners’ levels

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KW - dual identity model

KW - intergroup contact

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JO - Academy of Management Journal

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Boundary spanners' identification, intergroup contact and effective intergroup relations

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