Call centre services: the good, the bad, and the ugly

Avinandan Mukherjee, Neeru Malhotra

Research output: Contribution to journalEditorial

Abstract

Guest editorial
Original languageEnglish
JournalJournal of Services Marketing
Volume23
Issue number5
DOIs
Publication statusPublished - 2009

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Call centres

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Mukherjee, Avinandan ; Malhotra, Neeru. / Call centre services : the good, the bad, and the ugly. In: Journal of Services Marketing. 2009 ; Vol. 23, No. 5.
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Call centre services : the good, the bad, and the ugly. / Mukherjee, Avinandan; Malhotra, Neeru.

In: Journal of Services Marketing, Vol. 23, No. 5, 2009.

Research output: Contribution to journalEditorial

TY - JOUR

T1 - Call centre services

T2 - the good, the bad, and the ugly

AU - Mukherjee, Avinandan

AU - Malhotra, Neeru

PY - 2009

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DO - 10.1108/jsm.2009.07523eaa.001

M3 - Editorial

VL - 23

JO - Journal of Services Marketing

JF - Journal of Services Marketing

SN - 0887-6045

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