Call centre services: the good, the bad, and the ugly

Research output: Contribution to journal › Editorial › peer-review

7 Citations (Scopus)

Abstract

Guest editorial

Original language	English
Journal	Journal of Services Marketing
Volume	23
Issue number	5
DOIs	https://doi.org/10.1108/jsm.2009.07523eaa.001
Publication status	Published - 2009

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title = "Call centre services: the good, the bad, and the ugly",

abstract = "Guest editorial",

author = "Avinandan Mukherjee and Neeru Malhotra",

year = "2009",

doi = "10.1108/jsm.2009.07523eaa.001",

language = "English",

volume = "23",

journal = "Journal of Services Marketing",

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}

TY - JOUR

T1 - Call centre services

T2 - the good, the bad, and the ugly

AU - Mukherjee, Avinandan

AU - Malhotra, Neeru

PY - 2009

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N2 - Guest editorial

AB - Guest editorial

UR - https://www.emeraldinsight.com/doi/full/10.1108/jsm.2009.07523eaa.001

U2 - 10.1108/jsm.2009.07523eaa.001

DO - 10.1108/jsm.2009.07523eaa.001

M3 - Editorial

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JO - Journal of Services Marketing

JF - Journal of Services Marketing

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