Capabilities and roles of enterprise wikis in organizational communication

Christian Wagner, Andreas Schroeder

Research output: Contribution to journalArticlepeer-review

Abstract

How can technical communicators in organizations benefit from wiki technology? This article alerts technical communicators to the possibilities of wiki-based collaborative content creation. It analyzes 32 articles on the use of corporate wikis, and compares them to three media choice theories: media richness theory, theory of media synchronicity, and common ground theory.
Original languageEnglish
Pages (from-to)68-89
Number of pages22
JournalTechnical Communication
Volume57
Issue number1
Publication statusPublished - Feb 2010

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