Communicating knowledge about police performance

Paul M. Collier, John S. Edwards, Duncan Shaw

Research output: Contribution to journalArticlepeer-review


This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel, external stakeholders and chief officers, using Journey Making, a computer-assisted method of developing shared understanding. The research concluded that there are multiple audiences for the communication of knowledge about police performance, impeded by the requirement to publish performance data. However, the intelligence-led policing model could lead to a more focused means of communication with various stakeholder groups. Although technology investment was a preferred means of communicating knowledge about performance, without addressing cultural barriers, an investment in technology may not yield the appropriate changes in behaviour. Consequently, technology needs to be integrated with working practices in order to reduce organizational reliance on informal methods of communication.
Original languageEnglish
Pages (from-to)458-467
Number of pages10
JournalInternational Journal of Productivity and Performance Management
Issue number5
Publication statusPublished - 2004

Bibliographical note

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  • computer communications software
  • knowledge management
  • performance management systems
  • policing
  • stakeholder analysis


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