Communication relationship satisfaction and organizational commitment

Joseph M. Putti, Samuel Aryee, Joseph Phua

Research output: Contribution to journalArticlepeer-review


This exploratory study examines the relationship between communication relationship satisfaction (CRS) and organizational commitment. CRS was measured by organizational communication relationship (OCR) instrument developed by the International Communication Association (ICA). Organizational commitment was measured by Porter, Steers, Mowday and Boulian's (1974) scale. Data were obtained from 122 white-collar employees in an engineering company through a paper-and-pencil questionnaire. A factor analysis of the ICA-OCR instrument indicated 4 factors but only 2 (top management and supervisor relationships) were considered appropriate for the study. Our results indicate that top management relationships relate more closely to organizational commitment than either the global CRS or supervisor relationship. The implication of our findings for managers and directions for future research are indicated.
Original languageEnglish
Pages (from-to)44-52
Number of pages12
JournalGroup and Organization Studies
Publication statusPublished - 1990


  • communication relationship satisfaction
  • organizational commitment
  • organizational communication relationship


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