Complaints are Nothing New

Research output: Contribution to specialist publication or newspaperArticle

Abstract

Passenger delays because of cancellations or late trains seem to be continually at the forefront of media reporting today. However, complaints about rail travel are far from a modern phenomenon, and frustrated passengers have been venting their anger for at least 150 years, as Dr David Turner explains.
Original languageEnglish
Specialist publicationThe Railway Magazine
Publication statusPublished - Mar 2020

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