Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India

Paul R. Devadoss, Mike W. Chiasson

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationInformation Technology in the Service Economy: Challenges and Possibilities for the 21st Century
EditorsMichael Barrett, Elizabeth Davidson, Catherine Middleton, Janice I. DeGross
PublisherSpringer
Chapter24
Pages331-339
ISBN (Electronic)978-0-387-09768-8
ISBN (Print)978-0-387-09767-1
DOIs
Publication statusPublished - 2008

Cite this

Devadoss, P. R., & Chiasson, M. W. (2008). Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. In M. Barrett, E. Davidson, C. Middleton, & J. I. DeGross (Eds.), Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 331-339). Springer. https://doi.org/10.1007/978-0-387-09768-8_24