Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India

Paul R. Devadoss; Mike W. Chiasson

doi:10.1007/978-0-387-09768-8_24

Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India

Paul R. Devadoss
, Mike W. Chiasson

Aston Business School

Research output: Chapter in Book/Published conference output › Chapter

Original language	English
Title of host publication	Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century
Editors	Michael Barrett, Elizabeth Davidson, Catherine Middleton, Janice I. DeGross
Publisher	Springer
Chapter	24
Pages	331-339
ISBN (Electronic)	978-0-387-09768-8
ISBN (Print)	978-0-387-09767-1
DOIs	https://doi.org/10.1007/978-0-387-09768-8_24
Publication status	Published - 2008

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10.1007/978-0-387-09768-8_24

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Devadoss, P. R., & Chiasson, M. W. (2008). Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. In M. Barrett, E. Davidson, C. Middleton, & J. I. DeGross (Eds.), Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century (pp. 331-339). Springer. https://doi.org/10.1007/978-0-387-09768-8_24

Devadoss, Paul R. ; Chiasson, Mike W. / Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. editor / Michael Barrett ; Elizabeth Davidson ; Catherine Middleton ; Janice I. DeGross. Springer, 2008. pp. 331-339

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title = "Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India",

author = "Devadoss, \{Paul R.\} and Chiasson, \{Mike W.\}",

year = "2008",

doi = "10.1007/978-0-387-09768-8\_24",

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address = "Germany",

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Devadoss, PR & Chiasson, MW 2008, Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. in M Barrett, E Davidson, C Middleton & JI DeGross (eds), Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. Springer, pp. 331-339. https://doi.org/10.1007/978-0-387-09768-8_24

Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. / Devadoss, Paul R.; Chiasson, Mike W.
Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. ed. / Michael Barrett; Elizabeth Davidson; Catherine Middleton; Janice I. DeGross. Springer, 2008. p. 331-339.

Research output: Chapter in Book/Published conference output › Chapter

TY - CHAP

T1 - Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India

AU - Devadoss, Paul R.

AU - Chiasson, Mike W.

PY - 2008

Y1 - 2008

UR - http://link.springer.com/10.1007/978-0-387-09768-8_24

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M3 - Chapter

SN - 978-0-387-09767-1

SP - 331

EP - 339

BT - Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century

A2 - Barrett, Michael

A2 - Davidson, Elizabeth

A2 - Middleton, Catherine

A2 - DeGross, Janice I.

PB - Springer

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Devadoss PR, Chiasson MW. Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. In Barrett M, Davidson E, Middleton C, DeGross JI, editors, Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. Springer. 2008. p. 331-339 doi: 10.1007/978-0-387-09768-8_24

Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India

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