Cross-national differences in e-WOM influence

George Christodoulides*, Nina Michaelidou, Evmorfia Argyriou

*Corresponding author for this work

Research output: Contribution to journalArticle

Abstract

Purpose: This paper aims to present a cross-national study that investigates changes in purchase intentions of UK versus Chinese consumers following exposure to successive e-WOM comments in the form of positive and negative user reviews for experience versus search products. Design/methodology/approach: A 2(e-WOM valence and order: negative versus positive most recent)×2(product type: experience versus search)×3(purchase intentions at t 1, t 2, t 3) repeated-measures factorial design is used to test a set of hypotheses developed from the literature. Findings: Chinese consumers are susceptible to recent e-WOM comments regardless of their valence, while UK consumers anchor on negative information regardless of the order in which it is acquired. This holds particularly for experience products. Originality/value: This cross-national study contributes to the scarce literature on the impact of e-WOM on consumer purchase decisions by comparing UK and Chinese consumers. The authors suggest that culture moderates the development of product evaluations following exposure to e-WOM.

Original languageEnglish
Pages (from-to)1689-1707
Number of pages19
JournalEuropean Journal of Marketing
Volume46
Issue number11/12
DOIs
Publication statusPublished - Nov 2012

Keywords

  • consumer behaviour
  • cross-national
  • electronic word of mouth
  • internet
  • product type
  • purchase decisions
  • reviews
  • valence

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    Christodoulides, G., Michaelidou, N., & Argyriou, E. (2012). Cross-national differences in e-WOM influence. European Journal of Marketing, 46(11/12), 1689-1707. https://doi.org/10.1108/03090561211260040