Deconstruction-analysis-explanation: contextualization in professional digital discourse

Erika Darics*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

It is already a truism that emerging communication technologies have changed the landscape of communication in every aspect of our lives, but this is specifically true for how we communicate at work. Advances in communication technologies have enabled a wide range of digital communication modes to be utilized for both internal and external business communication; including audio and visual communication and voice-over protocols, as well as text-based channels, such as email, forums, instant messaging and social media. In spite of the wide range of available audio-visual channels, and despite the ever-increasing popularity of email, real-time text-based communication technologies (instant messaging or IM) are also on the rise (see Mak, 2014; Pazos et al., 2013; Radicati & Levenstein, 2013; and Markman in this volume). The prominence of IM is evident in the rise of this mode of communication, not only as a tool for internal business communication, but as a front-stage channel, particularly for customer service encounters or professional-client conversations (Makarem et al., 2009; Pearce et al., 2013; L. Zhang et al., 2011).
Original languageEnglish
Title of host publicationDigital business discourse
EditorsErika Darics
Place of PublicationLondon (UK)
PublisherPalgrave Macmillan
Pages243-264
Number of pages22
ISBN (Electronic)978-1-137-40557-9
ISBN (Print)978-1-137-40556-2, 978-1-349-48777-6
DOIs
Publication statusPublished - 14 Apr 2015

Fingerprint

discourse
communication
communication technology
visual communication
social media
popularity
conversation
customer
Communication Technologies
Deconstruction
Discourse
Contextualization
Communication
Communication technologies
Business Communication
Instant
Electronic Mail
Rise
Instant messaging
Business communication

Cite this

Darics, E. (2015). Deconstruction-analysis-explanation: contextualization in professional digital discourse. In E. Darics (Ed.), Digital business discourse (pp. 243-264). London (UK): Palgrave Macmillan. https://doi.org/10.1057/9781137405579_13
Darics, Erika. / Deconstruction-analysis-explanation : contextualization in professional digital discourse. Digital business discourse. editor / Erika Darics. London (UK) : Palgrave Macmillan, 2015. pp. 243-264
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Darics, E 2015, Deconstruction-analysis-explanation: contextualization in professional digital discourse. in E Darics (ed.), Digital business discourse. Palgrave Macmillan, London (UK), pp. 243-264. https://doi.org/10.1057/9781137405579_13

Deconstruction-analysis-explanation : contextualization in professional digital discourse. / Darics, Erika.

Digital business discourse. ed. / Erika Darics. London (UK) : Palgrave Macmillan, 2015. p. 243-264.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Darics E. Deconstruction-analysis-explanation: contextualization in professional digital discourse. In Darics E, editor, Digital business discourse. London (UK): Palgrave Macmillan. 2015. p. 243-264 https://doi.org/10.1057/9781137405579_13