Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital

Nicola Jane Burgess; Zoe J. Radnor; Joy Furnival

Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital

Nicola Jane Burgess^*, Zoe J. Radnor, Joy Furnival

^*Corresponding author for this work

College of Business and Social Sciences

Research output: Chapter in Book/Published conference output › Chapter

Original language	English
Title of host publication	Public Service Operations Management
Subtitle of host publication	A Research Handbook
Editors	Zoe Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon Williams, David Upton
Publisher	Taylor & Francis
Pages	310-327
Number of pages	18
ISBN (Electronic)	9781317602941
ISBN (Print)	9781138813694
Publication status	Published - 30 Jul 2015

Cite this

Burgess, Nicola Jane ; Radnor, Zoe J. ; Furnival, Joy. / Delivery not departments : A case study of a whole organisation approach to lean implementation across an english hospital. Public Service Operations Management: A Research Handbook. editor / Zoe Radnor ; Nicola Bateman ; Ann Esain ; Maneesh Kumar ; Sharon Williams ; David Upton. Taylor & Francis, 2015. pp. 310-327

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publisher = "Taylor & Francis",

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Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital. / Burgess, Nicola Jane; Radnor, Zoe J.; Furnival, Joy.
Public Service Operations Management: A Research Handbook. ed. / Zoe Radnor; Nicola Bateman; Ann Esain; Maneesh Kumar; Sharon Williams; David Upton. Taylor & Francis, 2015. p. 310-327.

Research output: Chapter in Book/Published conference output › Chapter

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T1 - Delivery not departments

T2 - A case study of a whole organisation approach to lean implementation across an english hospital

AU - Burgess, Nicola Jane

AU - Radnor, Zoe J.

AU - Furnival, Joy

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AN - SCOPUS:84942040076

SN - 9781138813694

SP - 310

EP - 327

BT - Public Service Operations Management

A2 - Radnor, Zoe

A2 - Bateman, Nicola

A2 - Esain, Ann

A2 - Kumar, Maneesh

A2 - Williams, Sharon

A2 - Upton, David

PB - Taylor & Francis

ER -

Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital

Other files and links

Introduction: The role and substance of public service operations management

Operationalising lean in services: Rediscovering service blueprinting

Cite this