Developing a tool to support communication of parental concerns when a child is in hospital

Gemma Heath, Hermione Montgomery, Caron Eyre, Carole Cummins, Helen Pattison, Rachel Shaw

Research output: Contribution to journalSpecial issue

Abstract

The involvement of parents in their child’s hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child’s condition into clinical care can be difficult for both parents and healthcare professionals. Through our “Listening To You” quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child’s condition when in hospital. Here we describe the phases of work undertaken to develop our “Listening To You” communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed.
LanguageEnglish
Article number9
JournalHealthcare
Volume4
Issue number1
DOIs
Publication statusPublished - 13 Jan 2016

Fingerprint

Parents
Communication
Delivery of Health Care
Quality Improvement
Referral and Consultation
Pediatrics
Surveys and Questionnaires

Keywords

  • paediatrics
  • communication
  • quality improvement
  • patient safety
  • parents

Cite this

Heath, Gemma ; Montgomery, Hermione ; Eyre, Caron ; Cummins, Carole ; Pattison, Helen ; Shaw, Rachel. / Developing a tool to support communication of parental concerns when a child is in hospital. In: Healthcare. 2016 ; Vol. 4, No. 1.
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Developing a tool to support communication of parental concerns when a child is in hospital. / Heath, Gemma; Montgomery, Hermione; Eyre, Caron; Cummins, Carole; Pattison, Helen; Shaw, Rachel.

In: Healthcare, Vol. 4, No. 1, 9, 13.01.2016.

Research output: Contribution to journalSpecial issue

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