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Developing an understanding of results-based management through public value theory

  • David Try
  • , Zoe Radnor*
  • *Corresponding author for this work
  • Warwick Business School

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose - This article aims to report on research undertaken to assess the utility of public value theory in understanding results-based management from the perception of public sector executives in Canada. Design/methodology/approach - The research was carried out using a case study approach. Within the case study, the primary data source was 16 interviews with executives leading to the development of a framework integrating public value and results-based management. Findings - The findings are presented through the elements of public value theory, as well as findings which fall outside of the explanatory powers of this theory. A framework integrating results-based management and public value is presented. Research limitations/implications - The framework must be viewed as an initial study exploring an under-researched field. The paper focuses on one case study although the interviews within the case study were extensive and it took an interpretative approach, allowing the findings to emerge. Originality/value - The article reports on empirical research that examined this issue from the perspective of executives. It will engage public value theory in developing an understanding of executive managers' perceptions, behaviours, and responses to changes introduced by results-based management.

Original languageEnglish
Pages (from-to)655-673
Number of pages19
JournalInternational Journal of Public Sector Management
Volume20
Issue number7
DOIs
Publication statusPublished - 9 Oct 2007

Keywords

  • Canada
  • Customer satisfaction
  • Management techniques
  • Performance management
  • Public sector organizations

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