Developing and evaluating a methodology for business process improvement

Sola Adesola, Timothy Baines

Research output: Contribution to journalArticle

Abstract

Purpose – There appears to be an ever-insatiable demand from markets for organisations to improve their products and services. To meet this, there is a need to provide business process improvement (BPI) methodologies that are holistic, structured and procedural. Therefore, this paper describes research that has formed and tested a generic and practical methodology termed model-based and integrated process improvement (MIPI) to support the implementation of BPI; and to validate its effectiveness in organisations. This methodology has been created as an aid for practitioners within organisations.

Design/methodology/approach – The research objectives were achieved by: reviewing and analysing current methodologies, and selecting a few frameworks against key performance indicators. Using a refined Delphi approach and semi-structured interview with the “experts” in the field. Intervention, case study and process research approach to evaluating a methodology.

Findings – The BPI methodology was successfully formed and applied by the researcher and directly by the companies involved against the criteria of feasibility, usability and usefulness.

Research limitations/implications – The paper has demonstrated a new knowledge on how to systematically assess a BPI methodology in practice.

Practical implications – Model-based and integrated process improvement methodology (MIPI) methodology offers the practitioner (experienced and novice) a set of step-by-step aids necessary to make informed, consistent and efficient changes to business processes.

Originality/value – The novelty of this research work is the creation of a holistic workbook-based methodology with relevant tools and techniques. It extends the capabilities of existing methodologies.
Original languageEnglish
Pages (from-to)37-46
Number of pages10
JournalBusiness Process Management Journal
Volume11
Issue number1
DOIs
Publication statusPublished - 2005

Fingerprint

Process improvement
Methodology
Business process
Integrated process
Research work
Reviewing
Process research
Novelty
Key performance indicators
Usability
Delphi
Usefulness
Case study research
Structured interview
Design methodology

Bibliographical note

This article is © Emerald Group Publishing and permission has been granted for this version to appear here http://www.emeraldinsight.com/journals.htm?articleid=1464543. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

Keywords

  • assessment
  • business process re-engineering
  • research methods

Cite this

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Developing and evaluating a methodology for business process improvement. / Adesola, Sola; Baines, Timothy.

In: Business Process Management Journal, Vol. 11, No. 1, 2005, p. 37-46.

Research output: Contribution to journalArticle

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