Digital twin for Advanced Service delivery systems: Opportunities and challenges

Andreas Schroeder; Ahmad Beltagui; Victor Guang Shi; Cansu Kandemir; Omid Omidvar; Miying Yang; Ruby Hughes; Raphael  Wasserbauer

Digital twin for Advanced Service delivery systems: Opportunities and challenges

Andreas Schroeder
, Ahmad Beltagui
, Victor Guang Shi
, Cansu Kandemir
, Omid Omidvar
, Miying Yang
, Ruby Hughes
, Raphael Wasserbauer

University of Sheffield
University of Essex
Linköpings universitet

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

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Abstract

Implementing an Advanced Services strategy may bring economic, social and environmental sustainability, but requires orchestration of a complex system of interdependent actors. Customers, suppliers, contractors and other intermediaries must be co-ordinated effectively for mutual benefit. Doing so requires appropriate data not only related to products, but also service delivery and (customers’) use environment. This research proposes a Digital Twin approach to capturing and processing real-time data from each of these three levels, in order to orchestrate successful value creation.

Original language	English
Publication status	Published - 30 Jun 2020
Event	EurOMA Conference 2020: Managing Operations for Impact - University of Warwick, Warwick, United Kingdom Duration: 29 Jun 2020 → 30 Jun 2020 Conference number: 27 https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/

Conference

Conference	EurOMA Conference 2020
Abbreviated title	EurOMA Conference 2020
Country/Territory	United Kingdom
City	Warwick
Period	29/06/20 → 30/06/20
Internet address	https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/

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Digital twin for Advanced Service delivery systems: Opportunities and challenges
© 2020 The Authors
Accepted author manuscript, 304 KB

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title = "Digital twin for Advanced Service delivery systems: Opportunities and challenges",

abstract = "Implementing an Advanced Services strategy may bring economic, social and environmental sustainability, but requires orchestration of a complex system of interdependent actors. Customers, suppliers, contractors and other intermediaries must be co-ordinated effectively for mutual benefit. Doing so requires appropriate data not only related to products, but also service delivery and (customers{\textquoteright}) use environment. This research proposes a Digital Twin approach to capturing and processing real-time data from each of these three levels, in order to orchestrate successful value creation.",

author = "Andreas Schroeder and Ahmad Beltagui and Shi, \{Victor Guang\} and Cansu Kandemir and Omid Omidvar and Miying Yang and Ruby Hughes and Raphael Wasserbauer",

note = "{\textcopyright} 2020 The Authors; EurOMA Conference 2020 : Managing Operations for Impact, EurOMA Conference 2020 ; Conference date: 29-06-2020 Through 30-06-2020",

year = "2020",

month = jun,

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language = "English",

url = "https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/",

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TY - CONF

T1 - Digital twin for Advanced Service delivery systems: Opportunities and challenges

AU - Schroeder, Andreas

AU - Beltagui, Ahmad

AU - Shi, Victor Guang

AU - Kandemir, Cansu

AU - Omidvar , Omid

AU - Yang, Miying

AU - Hughes, Ruby

AU - Wasserbauer, Raphael

N1 - Conference code: 27

PY - 2020/6/30

Y1 - 2020/6/30

N2 - Implementing an Advanced Services strategy may bring economic, social and environmental sustainability, but requires orchestration of a complex system of interdependent actors. Customers, suppliers, contractors and other intermediaries must be co-ordinated effectively for mutual benefit. Doing so requires appropriate data not only related to products, but also service delivery and (customers’) use environment. This research proposes a Digital Twin approach to capturing and processing real-time data from each of these three levels, in order to orchestrate successful value creation.

AB - Implementing an Advanced Services strategy may bring economic, social and environmental sustainability, but requires orchestration of a complex system of interdependent actors. Customers, suppliers, contractors and other intermediaries must be co-ordinated effectively for mutual benefit. Doing so requires appropriate data not only related to products, but also service delivery and (customers’) use environment. This research proposes a Digital Twin approach to capturing and processing real-time data from each of these three levels, in order to orchestrate successful value creation.

UR - https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/

M3 - Unpublished Conference Paper

T2 - EurOMA Conference 2020

Y2 - 29 June 2020 through 30 June 2020

ER -

Digital twin for Advanced Service delivery systems: Opportunities and challenges

Abstract

Conference

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