E-business adoption and its impact on performance

Sabah Al-Somali, Ben Clegg, Roya Gholami

Research output: Chapter in Book/Published conference outputEntry for encyclopedia/dictionary


Organizations today face intense competitive and economic pressures leading to large scale transformation of existing business operations and transactions. In addition, organizations have adopted automated business processes to deal with partners and customers. E-business diffusion is a multi-phase process, moving from initiation through to routinisation and an insight into the adoption processes helps organizations to adopt e-business more effectively. It is imperative that organizations effectively manage the e-business environment, and all associated changes to accommodate the changing relationships with customers and business partners and more importantly, to improve performance. This chapter discusses the process of e-business implementation, usage and diffusion (routinisation stage) on business performance. © 2010, IGI Global.

Original languageEnglish
Title of host publicationEncyclopaedia of e-business development and management in the digital economy
EditorsIn Lee
Place of PublicationHershey, PA (US)
PublisherIGI Global
Number of pages11
ISBN (Electronic)978-1-61520-612-4
ISBN (Print)978-1-6152-0611-7
Publication statusPublished - Feb 2010


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